• Resolved markofapproval

    (@markofapproval)


    Elementor will not load neither in safe mode or normally unless I downgrade back to version 3.18.3 I have tried everything from disabling all other plugins and even deleting and regenerating htaccess but no luck. I think it might be a glitch but i cannot get any error logs in my php log but I do get this Javascript error:

    e.O is not a function which and an uncaught promise in constructor.

    Any ideas?

    The page I need help with: [log in to see the link]

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  • Plugin Support Milos

    (@miloss84)

    It seems like you are encountering a JavaScript error related to Elementor. The error you mentioned, “e.O is not a function,” indicates that there might be a compatibility issue Since you’ve mentioned that downgrading to version 3.18.3 resolves the issue, it suggests that the problem may be specific to a newer version, or some part of your site custom code or template you are using.

    Here are some steps you can take to troubleshoot and resolve the issue:

    1. Check Elementor Requirements:
      • Ensure that your WordPress installation, theme, and other plugins are all compatible with the version of Elementor you are trying to use. Elementor periodically releases updates that may require a certain version of WordPress or have compatibility considerations.
    2. Update WordPress and Elementor:
      • Make sure both WordPress and Elementor are updated to their latest versions. This helps ensure that you are using the most stable and secure releases.
    3. Check Theme Compatibility:
      • Confirm that your theme is compatible with the version of Elementor you are using. Some themes may need updates to work seamlessly with newer versions of page builders.
    4. Disable Other Plugins:
      • Temporarily deactivate all other plugins except Elementor and see if the issue persists. If Elementor works without other plugins, reactivate them one by one to identify the conflicting plugin.
    5. Switch to a Default Theme:
      • Temporarily switch to a default WordPress theme (such as Twenty Twenty-One) to rule out any theme-specific issues.
    6. Browser Console:
      • Open your browser’s developer console (usually by pressing F12 or right-clicking and selecting “Inspect” and then navigating to the “Console” tab).
      • Check for any additional JavaScript errors or warnings when trying to load Elementor.
    7. Debugging:
      • Enable WordPress debugging to capture any potential PHP errors. You can do this by adding the following lines to your wp-config.php file:phpCopy codedefine( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true ); After enabling debugging, check the wp-content/debug.log file for any errors related to Elementor.
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