• Resolved ursecretweapon

    (@ursecretweapon)


    The latest update gave me a black screen with errors that end plugins/jetpack/modules/widget-visibility/widget-conditions.php Once I inactivated the plugin it went away. Please advise. Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Ryan C.

    (@ryancowles)

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can contact us using the form here:
    https://jetpack.com/contact-support/

    Please make sure to include a link to this thread in your message. Thanks!

    Thread Starter ursecretweapon

    (@ursecretweapon)

    It’s graceandgrit.com, the plugin is currently turned off. Thanks.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Do you happen to have a lot of authors or editors registered on your site? If so, could you tell me how many, and what you use the author or editor roles for on your site?

    Thanks!

    Thread Starter ursecretweapon

    (@ursecretweapon)

    We only have four users. They are all admins, 2 developers, VA and the owner. I’m confused though, is this regarding the widget error from above? I still don’t have an answer on that and I still have JP turned off. Thanks.

    Thread Starter ursecretweapon

    (@ursecretweapon)

    Hi there. How’s this going? We still need help please. Thank you.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Thanks for the extra details, and sorry for the delayed reply.

    We’ve recently fixed an issue where Jetpack’s Widget Visibility feature would cause issues on sites with a lot of users. That’s not the case on your site though, so the problem isn’t related.

    Could you copy the full error and paste it here? It may tell us more about what’s causing this.

    Thanks!

    Thread Starter ursecretweapon

    (@ursecretweapon)

    Thanks Jeremy, I reinstalled and it seems to be working now. ??

Viewing 7 replies - 1 through 7 (of 7 total)
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