Errors occurred

  • Resolved raazwebcity

    (@raazwebcity)


    2 years, 8 months ago

    While connecting to jetpack a message “an errors occurred, please try again later”.

    While connecting to boost this is the error message`{
    “code”: “site_inaccessible_404”,
    “message”: “The Jetpack server was unable to communicate with your site https://sparroow.com [HTTP 404]. Ask your web host if they allow connections from WordPress.com. If you need further assistance, contact Jetpack Support: https://jetpack.com/support/”,
    “data”: 400
    }
    Please help
    Regards
    Raj Sharma

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @raazwebcity

    Jetpack relies on the xmlrpc.php file to connect with our systems. Right now, it looks like something is blocking that connection, causing Jetpack to disconnect.

    I’d suggest contacting your hosting provider and have them search into security logs for any blocked requests from our servers. Our requests look like the following:

    – **File:** https://sparroow.com/xmlrpc.php
    – **User-agent header:** Jetpack by WordPress.com
    – **IPs:** https://jetpack.com/support/how-to-allowlist-jetpack-ip/

    Please ask them to allowlist the IP addresses listed above.

    • This reply was modified 2 years, 8 months ago by Bruce (a11n).
Viewing 1 replies (of 1 total)
  • The topic ‘Errors occurred’ is closed to new replies.