Errors and Failures
-
We are getting a number of failed orders with and this error.
Is this a plugin issue or a WordPress matter?
Thanks in advance.
2023-12-21T10:28:33+00:00 ERROR Failed to retrieve stored webhook data. 2023-12-21T10:28:33+00:00 ERROR Failed to retrieve stored webhook data. 2023-12-21T10:28:39+00:00 ERROR Failed to retrieve stored webhook data. 2023-12-21T10:28:39+00:00 ERROR Failed to retrieve stored webhook data. 2023-12-21T10:29:19+00:00 DEBUG GET https://api-m.paypal.com/v1/shipping/trackers?transaction_id=6HD91974GJ754323E Response Debug ID: 8acb244323577 Response: Array ( [code] => 200 [message] => OK ) 2023-12-21T10:29:31+00:00 ERROR Failed to retrieve stored webhook data. 2023-12-21T10:29:31+00:00 ERROR Failed to retrieve stored webhook data. 2023-12-21T10:30:49+00:00 DEBUG POST https://api-m.paypal.com/v1/identity/generate-token Response Debug ID: 14155af0b61b4 Response: Array ( [code] => 200 [message] => OK ) 2023-12-21T10:43:21+00:00 ERROR Failed to retrieve stored webhook data. 2023-12-21T10:43:21+00:00 ERROR Failed to retrieve stored webhook data. 2023-12-21T10:43:23+00:00 ERROR Failed to retrieve stored webhook data. 2023-12-21T10:43:23+00:00 ERROR Failed to retrieve stored webhook data. 2023-12-21T10:44:42+00:00 ERROR Failed to retrieve stored webhook data. 2023-12-21T10:44:42+00:00 ERROR Failed to retrieve stored webhook data. 2023-12-21T10:46:09+00:00 DEBUG POST https://api-m.paypal.com/v1/identity/generate-token Response Debug ID: 55c968ab79547 Response: Array ( [code] => 200 [message] => OK ) 2023-12-21T10:46:23+00:00 ERROR Failed to retrieve stored webhook data. 2023-12-21T10:46:23+00:00 ERROR Failed to retrieve stored webhook data. 2023-12-21T10:46:49+00:00 ERROR Failed to retrieve stored webhook data. 2023-12-21T10:46:49+00:00 ERROR Failed to retrieve stored webhook data.
The page I need help with: [log in to see the link]
Viewing 3 replies - 1 through 3 (of 3 total)
-
Hello @richard_vc
This problem with webhooks could be due to a conflict or caching issues within our plugin. To effectively address and resolve this matter, we would need more detailed information about these orders.Specifically, we require access to logs related to the order and screenshots of the failed orders page, including order notes. Image for reference. Additionally, please include system report. You can copy the logfiles from here:
– WooCommerce > Status > Get system report > Copy for supportWe understand that you might have reservations about sharing detailed order information on a public forum. To ensure your privacy and security, we recommend that you open a ticket with our service desk. This will allow us to handle your case with the confidentiality and attention it requires.
Please visit the following link to submit your support request: https://paypal.inpsyde.com/docs/request-support/. When creating your ticket, kindly include the URL of this thread for our reference.
Kind regards,
KrystianFollowing on from the submission, we have another failed series of orders, two have said once sent to Paypal for authorisations the system has just hung.
This has been raised a ticket.
Error log below.
21-Dec-2023 14:15:02 UTC] PHP Notice: Constant AUTOSAVE_INTERVAL already defined in /var/www/html/wp-config.php on line 117
[21-Dec-2023 14:15:13 UTC] PHP Notice: Constant AUTOSAVE_INTERVAL already defined in /var/www/html/wp-config.php on line 117
[21-Dec-2023 14:15:17 UTC] PHP Notice: Constant AUTOSAVE_INTERVAL already defined in /var/www/html/wp-config.php on line 117
[21-Dec-2023 14:15:18 UTC] PHP Notice: Constant AUTOSAVE_INTERVAL already defined in /var/www/html/wp-config.php on line 117
[21-Dec-2023 14:15:20 UTC] PHP Notice: Constant AUTOSAVE_INTERVAL already defined in /var/www/html/wp-config.php on line 117
[21-Dec-2023 14:15:23 UTC] PHP Notice: Constant AUTOSAVE_INTERVAL already defined in /var/www/html/wp-config.php on line 117
[21-Dec-2023 14:15:25 UTC] PHP Notice: Constant AUTOSAVE_INTERVAL already defined in /var/www/html/wp-config.php on line 117
[21-Dec-2023 14:15:29 UTC] PHP Notice: Constant AUTOSAVE_INTERVAL already defined in /var/www/html/wp-config.php on line 117
[21-Dec-2023 14:15:30 UTC] PHP Notice: Trying to access array offset on value of type bool in /var/www/html/wp-content/plugins/woocommerce-multiple-customer-addresses/classes/acf/includes/api/api-template.php on line 502
[21-Dec-2023 14:15:31 UTC] PHP Deprecated: Function get_used_coupons is deprecated since version 3.7! Use WC_Abstract_Order::get_coupon_codes instead. in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:15:31 UTC] PHP Notice: Trying to access array offset on value of type bool in /var/www/html/wp-content/plugins/woocommerce-multiple-customer-addresses/classes/acf/includes/api/api-template.php on line 502
[21-Dec-2023 14:15:33 UTC] PHP Deprecated: Function WC_Abstract_Legacy_Order::get_product_from_item is deprecated since version 4.4.0! Use $item->get_product() instead. in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:15:33 UTC] PHP Deprecated: Function WC_Abstract_Legacy_Order::get_product_from_item is deprecated since version 4.4.0! Use $item->get_product() instead. in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:15:33 UTC] PHP Deprecated: Function WC_Abstract_Legacy_Order::get_product_from_item is deprecated since version 4.4.0! Use $item->get_product() instead. in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:15:33 UTC] PHP Notice: Function id was called incorrectly. Order properties should not be accessed directly. Backtrace: require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('wp_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Form_Handler::checkout_action, WC_Checkout->process_checkout, WC_Checkout->process_order_payment, WooCommerce\PayPalCommerce\WcGateway\Gateway\PayPalGateway->process_payment, WooCommerce\PayPalCommerce\WcGateway\Processor\OrderProcessor->process, WooCommerce\PayPalCommerce\WcGateway\Processor\OrderProcessor->patch_order, WooCommerce\PayPalCommerce\ApiClient\Factory\OrderFactory->from_wc_order, WooCommerce\PayPalCommerce\ApiClient\Factory\PurchaseUnitFactory->from_wc_order, WC_Order->get_order_number, apply_filters('woocommerce_order_number'), WP_Hook->apply_filters, WC_Seq_Order_Number_Pro->get_order_number, WC_Abstract_Legacy_Order->__get, wc_doing_it_wrong Please see Debugging in in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:15:34 UTC] PHP Deprecated: Function get_used_coupons is deprecated since version 3.7! Use WC_Abstract_Order::get_coupon_codes instead. in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:15:35 UTC] PHP Notice: Function id was called incorrectly. Order properties should not be accessed directly. Backtrace: require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('wp_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Form_Handler::checkout_action, WC_Checkout->process_checkout, WC_Checkout->process_order_payment, WooCommerce\PayPalCommerce\WcGateway\Gateway\PayPalGateway->process_payment, WC_Order->update_status, WC_Order->save, WC_Order->status_transition, do_action('woocommerce_order_status_pending_to_failed'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Emails::send_transactional_email, do_action_ref_array('woocommerce_order_status_pending_to_failed_notification'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Email_Failed_Order->trigger, WC_Order->get_order_number, apply_filters('woocommerce_order_number'), WP_Hook->apply_filters, WC_Seq_Order_Number_Pro->get_order_number, WC_Abst in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:15:35 UTC] PHP Notice: Function id was called incorrectly. Order properties should not be accessed directly. Backtrace: require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('wp_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Form_Handler::checkout_action, WC_Checkout->process_checkout, WC_Checkout->process_order_payment, WooCommerce\PayPalCommerce\WcGateway\Gateway\PayPalGateway->process_payment, WC_Order->update_status, WC_Order->save, WC_Order->status_transition, do_action('woocommerce_order_status_pending_to_failed'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Emails::send_transactional_email, do_action_ref_array('woocommerce_order_status_pending_to_failed_notification'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Email_Failed_Order->trigger, WC_Email->get_content, WC_Email_Failed_Order->get_content_html, wc_get_template_html, wc_get_template, include('/plugins/woocommerce/templates/email in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:15:35 UTC] PHP Notice: Function id was called incorrectly. Order properties should not be accessed directly. Backtrace: require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('wp_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Form_Handler::checkout_action, WC_Checkout->process_checkout, WC_Checkout->process_order_payment, WooCommerce\PayPalCommerce\WcGateway\Gateway\PayPalGateway->process_payment, WC_Order->update_status, WC_Order->save, WC_Order->status_transition, do_action('woocommerce_order_status_pending_to_failed'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Emails::send_transactional_email, do_action_ref_array('woocommerce_order_status_pending_to_failed_notification'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Email_Failed_Order->trigger, WC_Email->get_content, WC_Email_Failed_Order->get_content_html, wc_get_template_html, wc_get_template, include('/plugins/woocommerce/templates/email in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:15:35 UTC] PHP Notice: Function id was called incorrectly. Order properties should not be accessed directly. Backtrace: require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('wp_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Form_Handler::checkout_action, WC_Checkout->process_checkout, WC_Checkout->process_order_payment, WooCommerce\PayPalCommerce\WcGateway\Gateway\PayPalGateway->process_payment, WC_Order->update_status, WC_Order->save, WC_Order->status_transition, do_action('woocommerce_order_status_pending_to_failed'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Emails::send_transactional_email, do_action_ref_array('woocommerce_order_status_pending_to_failed_notification'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Email_Failed_Order->trigger, WC_Email->get_content, WC_Email_Failed_Order->get_content_html, wc_get_template_html, wc_get_template, include('/plugins/woocommerce/templates/email in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:15:35 UTC] PHP Deprecated: Function WC_Abstract_Legacy_Order::get_product_from_item is deprecated since version 4.4.0! Use $item->get_product() instead. in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:15:35 UTC] PHP Deprecated: Function WC_Abstract_Legacy_Order::get_product_from_item is deprecated since version 4.4.0! Use $item->get_product() instead. in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:15:36 UTC] PHP Deprecated: Function WC_Abstract_Legacy_Order::get_product_from_item is deprecated since version 4.4.0! Use $item->get_product() instead. in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:15:36 UTC] PHP Notice: Function id was called incorrectly. Order properties should not be accessed directly. Backtrace: require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('wp_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Form_Handler::checkout_action, WC_Checkout->process_checkout, WC_Checkout->process_order_payment, WooCommerce\PayPalCommerce\WcGateway\Gateway\PayPalGateway->process_payment, WooCommerce\PayPalCommerce\WcGateway\Processor\OrderProcessor->process, WooCommerce\PayPalCommerce\WcGateway\Processor\OrderProcessor->patch_order, WooCommerce\PayPalCommerce\ApiClient\Factory\OrderFactory->from_wc_order, WooCommerce\PayPalCommerce\ApiClient\Factory\PurchaseUnitFactory->from_wc_order, WC_Order->get_order_number, apply_filters('woocommerce_order_number'), WP_Hook->apply_filters, WC_Seq_Order_Number_Pro->get_order_number, WC_Abstract_Legacy_Order->__get, wc_doing_it_wrong Please see Debugging in in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:15:37 UTC] PHP Notice: Function id was called incorrectly. Order properties should not be accessed directly. Backtrace: require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('wp_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Form_Handler::checkout_action, WC_Checkout->process_checkout, WC_Checkout->process_order_payment, WooCommerce\PayPalCommerce\WcGateway\Gateway\PayPalGateway->process_payment, WooCommerce\PayPalCommerce\WcGateway\Gateway\PayPalGateway->handle_payment_failure, WC_Order->update_status, WC_Order->save, WC_Order->status_transition, do_action('woocommerce_order_status_pending_to_failed'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Emails::send_transactional_email, do_action_ref_array('woocommerce_order_status_pending_to_failed_notification'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Email_Failed_Order->trigger, WC_Order->get_order_number, apply_filters('woocommerce_order_num in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:15:37 UTC] PHP Notice: Function id was called incorrectly. Order properties should not be accessed directly. Backtrace: require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('wp_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Form_Handler::checkout_action, WC_Checkout->process_checkout, WC_Checkout->process_order_payment, WooCommerce\PayPalCommerce\WcGateway\Gateway\PayPalGateway->process_payment, WooCommerce\PayPalCommerce\WcGateway\Gateway\PayPalGateway->handle_payment_failure, WC_Order->update_status, WC_Order->save, WC_Order->status_transition, do_action('woocommerce_order_status_pending_to_failed'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Emails::send_transactional_email, do_action_ref_array('woocommerce_order_status_pending_to_failed_notification'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Email_Failed_Order->trigger, WC_Email->get_content, WC_Email_Failed_Order->get_content_htm in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:15:37 UTC] PHP Notice: Function id was called incorrectly. Order properties should not be accessed directly. Backtrace: require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('wp_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Form_Handler::checkout_action, WC_Checkout->process_checkout, WC_Checkout->process_order_payment, WooCommerce\PayPalCommerce\WcGateway\Gateway\PayPalGateway->process_payment, WooCommerce\PayPalCommerce\WcGateway\Gateway\PayPalGateway->handle_payment_failure, WC_Order->update_status, WC_Order->save, WC_Order->status_transition, do_action('woocommerce_order_status_pending_to_failed'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Emails::send_transactional_email, do_action_ref_array('woocommerce_order_status_pending_to_failed_notification'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Email_Failed_Order->trigger, WC_Email->get_content, WC_Email_Failed_Order->get_content_htm in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:15:37 UTC] PHP Notice: Function id was called incorrectly. Order properties should not be accessed directly. Backtrace: require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('wp_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Form_Handler::checkout_action, WC_Checkout->process_checkout, WC_Checkout->process_order_payment, WooCommerce\PayPalCommerce\WcGateway\Gateway\PayPalGateway->process_payment, WooCommerce\PayPalCommerce\WcGateway\Gateway\PayPalGateway->handle_payment_failure, WC_Order->update_status, WC_Order->save, WC_Order->status_transition, do_action('woocommerce_order_status_pending_to_failed'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Emails::send_transactional_email, do_action_ref_array('woocommerce_order_status_pending_to_failed_notification'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Email_Failed_Order->trigger, WC_Email->get_content, WC_Email_Failed_Order->get_content_htm in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:15:38 UTC] PHP Notice: Constant AUTOSAVE_INTERVAL already defined in /var/www/html/wp-config.php on line 117
[21-Dec-2023 14:15:40 UTC] PHP Notice: Constant AUTOSAVE_INTERVAL already defined in /var/www/html/wp-config.php on line 117
[21-Dec-2023 14:15:45 UTC] PHP Notice: Constant AUTOSAVE_INTERVAL already defined in /var/www/html/wp-config.php on line 117
[21-Dec-2023 14:15:45 UTC] PHP Notice: Constant AUTOSAVE_INTERVAL already defined in /var/www/html/wp-config.php on line 117
[21-Dec-2023 14:15:47 UTC] PHP Notice: Constant AUTOSAVE_INTERVAL already defined in /var/www/html/wp-config.php on line 117
[21-Dec-2023 14:15:57 UTC] PHP Notice: Constant AUTOSAVE_INTERVAL already defined in /var/www/html/wp-config.php on line 117
[21-Dec-2023 14:15:58 UTC] PHP Notice: Trying to access array offset on value of type bool in /var/www/html/wp-content/plugins/woocommerce-multiple-customer-addresses/classes/acf/includes/api/api-template.php on line 502
[21-Dec-2023 14:15:59 UTC] PHP Deprecated: Function get_used_coupons is deprecated since version 3.7! Use WC_Abstract_Order::get_coupon_codes instead. in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:15:59 UTC] PHP Deprecated: Function WC_Abstract_Legacy_Order::get_product_from_item is deprecated since version 4.4.0! Use $item->get_product() instead. in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:15:59 UTC] PHP Deprecated: Function WC_Abstract_Legacy_Order::get_product_from_item is deprecated since version 4.4.0! Use $item->get_product() instead. in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:15:59 UTC] PHP Deprecated: Function WC_Abstract_Legacy_Order::get_product_from_item is deprecated since version 4.4.0! Use $item->get_product() instead. in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:15:59 UTC] PHP Notice: Constant AUTOSAVE_INTERVAL already defined in /var/www/html/wp-config.php on line 117
[21-Dec-2023 14:15:59 UTC] PHP Notice: Trying to access array offset on value of type bool in /var/www/html/wp-content/plugins/woocommerce-multiple-customer-addresses/classes/acf/includes/api/api-template.php on line 502
[21-Dec-2023 14:16:00 UTC] PHP Deprecated: Function get_used_coupons is deprecated since version 3.7! Use WC_Abstract_Order::get_coupon_codes instead. in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:16:00 UTC] PHP Deprecated: Function WC_Abstract_Legacy_Order::get_product_from_item is deprecated since version 4.4.0! Use $item->get_product() instead. in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:16:00 UTC] PHP Deprecated: Function WC_Abstract_Legacy_Order::get_product_from_item is deprecated since version 4.4.0! Use $item->get_product() instead. in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:16:00 UTC] PHP Deprecated: Function WC_Abstract_Legacy_Order::get_product_from_item is deprecated since version 4.4.0! Use $item->get_product() instead. in /var/www/html/wp-includes/functions.php on line 6031
[21-Dec-2023 14:16:01 UTC] PHP Notice: Constant AUTOSAVE_INTERVAL already defined in /var/www/html/wp-config.php on line 117
[21-Dec-2023 14:16:08 UTC] PHP Notice: Constant AUTOSAVE_INTERVAL already defined in /var/www/html/wp-config.php on line 117Hello @richard_vc
Since this case is being handled through our support board privately, we have marked this thread as resolved. If you have any more questions or need further assistance, please do not hesitate to reach out to us on the support board.Kind Regards,
Krystian
Viewing 3 replies - 1 through 3 (of 3 total)
- The topic ‘Errors and Failures’ is closed to new replies.
