errors after update

Something must be interfering with that final Place Order action. My guess would be some other jQuery or javascript or some sort conflicting.

Has it always done this or did it work fine for a while and then stop working suddenly?

Have you tried disabling other plugins to see if the problem goes away? If so, then you could re-enable each one until it happens again and then you would know that’s the culprit.

If you use a tool like Firebug or Chrome Inspect you should be able to switch to the console and see any errors that are occurring when that button is clicked.

If that’s not something you’re comfortable with you could submit a ticket here and supply the WP admin credentials so I can take a look.

Also, have you confirmed that no payment actually did come through when they got stuck?

Thanks for the speedy reply. It only started doing it after I updated it and a number of other things last night (theme, wordpress, other plugins).

I am comfortable doing the console thing, will it still throw errors in sandbox mode?

will check that payments didnt go through too.

Ah, sounds like something in the theme or the plugins is definitely causing an issue.

Yes, if you switch things to sandbox mode it will all react the same, so I’d use that for testing if you can.

nothing went through to paypal

OK it says (I removed some of the numbers in there):

‘window.webkitStorageInfo’ is deprecated. Please use ‘navigator.webkitTemporaryStorage’ or ‘navigator.webkitPersistentStorage’ instead. ?pp_action=revieworder&token=EC-44L90&PayerID=R4ZCEGWJ:2163
Resource interpreted as Script but transferred with MIME type text/plain: “https://log.pinterest.com/?guid=tizxCo&type=pidget&sub=www&button_coun…77783321%26PayerID%3DYGWJ&callback=PIN_145.f.callback%5B0%5D”. pinit_main.js:1

I click proceed and the button goes to process but then nothing.

ie, nothing happens, that info still exists in the console.

Tough to say without getting into it, but it seems like a theme issue. I’m guessing that webkit thing is something the theme is using..??

With a quick Google it seems to be some sort of a JS framework, but it’s not anything our plugin is using, I do know that.

Can you try enabling a different theme temporarily to see if that resolves the issue? That would at least confirm the theme problem and then you could the theme developer about it.

Yes I disabled all non essential plugins and no difference, re-enabled them, changed theme to twenty thirteen, worked. Off to the theme developers. Is there anything I could say to them that would point them in the right direction?

I would just give them the same info you provided me here that shows up when you look in the console. Let them know it just started happening with the recent update you did, and let them know what version you upgraded from and to.

Also, let them know it’s happening from a form POST in a custom page template, and of course, let them know that when you switch away from their theme the problem goes away.

thanks, I have linked them to this thread ??

Just wanted to pop in here and provide an update.

From the theme dev:

“This was just an issue of containers, meaning in Avada the button hasn’t been in the actual form but outside of it because of different mark up structure.”

All sorted now.

Thanks again ??

Glad to hear it!