Errors after last update

  • Resolved miata2

    (@miata2)


    8 months, 1 week ago

    Hi,

    we are having errors since latest update:

    Error Details

    An error of type E_ERROR was caused in line 569 of the file /home/customer/www/mysite.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-order-tracking/src/Endpoint/OrderTrackingEndpoint.php. Error message: Uncaught WooCommerce\PayPalCommerce\ApiClient\Exception\RuntimeException: Could not fetch the order tracking information. in /home/customer/www/mysite.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-order-tracking/src/Endpoint/OrderTrackingEndpoint.php:569
    Stack trace: 0 /home/customer/www/mysite.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-order-tracking/src/Endpoint/OrderTrackingEndpoint.php(338): WooCommerce\PayPalCommerce\OrderTracking\Endpoint\OrderTrackingEndpoint->throw_runtime_exception(Array, ‘fetch’) 1 /home/customer/www/mysite.com/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-order-tracking/src/MetaBoxRenderer.php(99): WooCommerce\PayPalCommerce\OrderTracking\Endpoint\OrderTrackingEndpoint->list_tracking_information(185948) 2 /home/customer/www/mysite.com/public_html/wp-admin/includes/template.php(1456): WooCommerce\PayPalCommerce\OrderTracking\MetaBoxRenderer->render(Object(WP_Post), Array) 3 /home/cus

    please let me know soon. Thanks

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  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @miata2

    The problem you’re experiencing wasn’t introduced in version 2.6.0; we’ve seen it a few times before. It’s likely caused by an older PayPal order that received tracking data from an earlier version of the plugin, before the new tracking feature was added. However, we can’t replicate this issue ourselves. This error usually occurs with specific orders in WooCommerce but not all.

    To better understand what’s happening, we need to analyze this behavior more closely. We recommend contacting us directly for further help. You might need to share your system report or logs with us. To get support, please open a ticket with our service desk here: Request Support. Remember to include the URL of this thread in your ticket for our reference.

    If you’re looking to quickly eliminate this error, you can disable Package Tracking by following this guide: https://github.com/woocommerce/woocommerce-paypal-payments/wiki/Actions-and-Filters#disable-paypal-package-tracking-in-230. However, this will also disable package tracking, which may not be the desired result.

    Please do not hesitate to reach out. Our team is here to support you.

    Kind regards,
    Krystian

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello?@miata2

    Since we have not received any further communication from you, we are assuming that your issue have been resolved.

    Therefore, we mark this thread as resolved. If you still have any questions or if a new problem arises, don’t hesitate to open a new thread or reply to this one. We are here to help at any time.

    Kind regards,
    Krystian

Viewing 2 replies - 1 through 2 (of 2 total)
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