Errors after cloning website

  • Resolved Jaime Matos

    (@jimykx)


    2 years, 10 months ago

    I cloned / moved my website to a different server in order to create a staging/test copy of the website.
    However now on this copy I get a fatal error that only ever happens when sending SMTP email and the WP-Mail-SMTP plugin is enabled, after disabling this problem disappears but then I can’t send email ??

    These errors happens when ending Test Email, when setting up email in the wizard as well as on conclusion of Woocommerce Orders.
    When sending email there is a very long loading of a few minutes eventually finishing in an error 500
    And these are some of the generated logs:

    [02-May-2022 11:12:03 UTC] ERROR PostmanWpMail: Exception code=0 message=Connection timed out
[02-May-2022 11:12:06 UTC] PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 5165008 bytes) in /home/runcloud/webapps/Evolt-clone/wp-includes/wp-db.php on line 2162
    [02-May-2022 13:05:44 UTC] PHP Warning:  file_exists(): open_basedir restriction in effect. File(/home/runcloud/webapps/Evolt-clone/wp-content/db.php) is not within the allowed path(s): (/home/runcloud/webapps/Evolt-clone:/var/lib/php/session:/tmp) in /home/runcloud/webapps/Evolt-clone/wp-includes/load.php on line 548
[02-May-2022 13:05:44 UTC] PHP Warning:  file_exists(): open_basedir restriction in effect. File(/block-templates/index.html) is not within the allowed path(s): (/home/runcloud/webapps/Evolt-clone:/var/lib/php/session:/tmp) in /home/runcloud/webapps/Evolt-clone/wp-includes/class-wp-theme.php on line 1512
[02-May-2022 13:05:44 UTC] PHP Warning:  file_exists(): open_basedir restriction in effect. File(/templates/index.html) is not within the allowed path(s): (/home/runcloud/webapps/Evolt-clone:/var/lib/php/session:/tmp) in /home/runcloud/webapps/Evolt-clone/wp-includes/class-wp-theme.php on line 1512
[02-May-2022 13:05:44 UTC] PHP Warning:  file_exists(): open_basedir restriction in effect. File(/block-templates/index.html) is not within the allowed path(s): (/home/runcloud/webapps/Evolt-clone:/var/lib/php/session:/tmp) in /home/runcloud/webapps/Evolt-clone/wp-includes/class-wp-theme.php on line 1512
[02-May-2022 13:05:44 UTC] PHP Warning:  file_exists(): open_basedir restriction in effect. File(/templates/index.html) is not within the allowed path(s): (/home/runcloud/webapps/Evolt-clone:/var/lib/php/session:/tmp) in /home/runcloud/webapps/Evolt-clone/wp-includes/class-wp-theme.php on line 1512

    Do you guys have any idea what it could be, or could maybe shine a light in the right direction?
    Thank you in advance for the attention and advice.

Viewing 1 replies (of 1 total)
  • Plugin Support Darshana

    (@darshanaw)

    Hi @jimykx,

    Thanks for reaching out! It looks like your server is not configured correctly with the required settings.

    To increase the memory limit, you can follow this guide.

    To resolve the timeout issue, you can follow this guide.

    Basically, it’s better to get in touch with your hosting support with the full error log and they should be able to resolve those issues for you.

    Thanks!

Viewing 1 replies (of 1 total)
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