Error “You must be logged in to see this” when attempting to access a WebForm.

  • I am the webmaster for a local photography club and a lot of our members have been reporting issues with being able to accessing webforms. They are getting “You must be logged in to see this.”. People have reported issues with Chrome, Microsoft Edge, Firefox, Safari and are using Windows and OSX. It seems that the majority of people are eventually able to get it to work. I have two webforms that are open for submission and people only seem to have issues with one of them.

    Steps to Reproduce: Unknown.
    I can’t reproduce the issue myself from any of my computers.

    Server Environment: Shared host on bluehost.com
    Plugin Version: 1.3.3
    Wordpress Version: 4.9.4
    Endurance Cache: Normal (2)

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Josie Stauffer

    (@joanne123)

    I presume you mean that they actually are logged-in when they get this message.

    Are you using a caching plugin? Because caching will not work for content that is special to logged-in users — it often serves them the page that was cached before they logged in.

    Try disabling your caching plugin — does that fix the issue?

    Most caching plugins have options to not serve cached content to logged-in users.

    Thread Starter alauzon

    (@alauzon)

    Yes, users are logged in when they receive the error. My hosting provide appears to install an “Endurance Cache” plugin, which I cannot see via the Plugin Menu. I have set the cache level to Never and the issue continues. In addition to the two EntryWizard plugins I have the following plugins installed:

    Akismet Anti-Spam
    Bluehost
    Disable Comments
    Jetpack by WordPress.com
    Login or Logout Menu Item
    New User Approve
    Peter’s Login Redirect
    WP Content Copy Protection & No Right Click
    WPForms Lite

    Plugin Author Josie Stauffer

    (@joanne123)

    OK, it doesn’t seem to be your caching plugin, then.

    The usual recommendation with issues like this is to try temporarily disabling all other plugins to see if there is a conflict. But that’s difficult if the problems cannot always be reproduced.

    When did the problems start? The first thing to look into would be the last plugin you updated before the problems started. Was that EntryWizard itself?

    And if only one of two webforms has the issue, what are the differences between them? Assuming they are on different pages, is there something else connected to the problem page that could be triggering it?

    A plugin that lets the admin login as a different user can be quite useful for debugging this kind of problem.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Error “You must be logged in to see this” when attempting to access a WebForm.’ is closed to new replies.