Error with TIk Tok plugin

  • Resolved Pumpkin Web

    (@pumpkin-web)


    1 year, 3 months ago

    HI we have installed the tik tok for business plugin, when we try to access it we receive the following error with a code.

    Internal system error

    Code: 10008

    LogId: 20230829111007C9DE2D57FC112FF904AB

    Please can you help?



Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @pumpkin-web

    Can you walk us through the exact steps you did to trigger or encounter the problem?

    The error code you’re seeing, “Internal system error Code: 10008”, typically indicates an issue with the connection between your website and the TikTok for Business plugin, and not an issue with WooCommerce.

    On the other hand, I recommend making sure that all plugins and WordPress are up-to-date. If yes, it would be best to perform a conflict test (by switching to Storefront theme and see if the issue is gone, then if not, try deactivating all plugins and reactivating each to see if it’s a plugin/theme conflict. You can find a more detailed explanation of how to do a conflict test here.

    If the issue persists, try to reinstall the plugin and re-connect your account with your website.

    I hope it helps!

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved.

    If you still need help with this and are using the TikTok for WooCommerce extension, please contact us directly via?WooCommerce.com → My Account → Support. You may need to create an account/log in before you are able to access that page.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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