Error with the Smtp

  • Resolved digitalbowaba

    (@digitalbowaba)


    2 years ago

    Hello, I have been facing some issues with the email for a few days now. After 9th nov, our emails have stopped working and nothing seem to be working. I have attached screenshots of the errors I get. kindly let me know what is the fix for this. I have double checked the credentials and they are correct

    Screenshots: https://file.io/PtbWvJtq6acr

    The page I need help with: [log in to see the link]

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  • waltmagic

    (@waltmagic)

    Do you use Amazon SES? I just recently started getting 535 credentials invalid. I had to delete the smtp “user” from the IAM and create a new one. Just deleting the key/secret and generating new credentials did not fix it. If you do use SES try deleting the smtp user and creating a new one. This worked for me.

    Plugin Support Darshana

    (@darshanaw)

    Hi @digitalbowaba,

    Thanks for reaching out! According to your screenshots, I see the following error.

    Failed to connect to server: Connection timed out

    You’re getting this error because your server is blocking the SMTP connection or due to some other hosting-related issue.

    Could you please contact your hosting support with that error information, and they should be able to resolve it for you. Also, ask them to check your Firewall rules/ ModSecurity rules blocking your SMTP connection.

    I hope this helps. Thanks!

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