Error with plugin after updating to latest version

  • Resolved kristinubute

    (@kristinubute)


    1 month, 3 weeks ago

    We recently updated your plugin to the latest version (4.3.4), and when we are editing a page in divi builder, we get this error below. Please advise how to fix this or what is causing the issue. WordPress version is 6.5.5

    : Attempt to read property “id” on null in /public_html/wp-content/plugins/popup-builder/com/classes/_detection/SgpbPopupVersionDetection.php on line 75 Warning
    : Attempt to read property “post_type” on null in /public_html/wp-content/plugins/popup-builder/com/classes/_detection/SgpbPopupVersionDetection.php on line 78

    Any help would be appreciated. Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter kristinubute

    (@kristinubute)

    Hi plugin support, could you please get back to us about how to resolve this issue or what could be causing it. Thank you!

    Plugin Support Jawad Ahmed

    (@jawada)

    Hello @kristinubute

    Thank you for reaching out, and we sincerely apologize for the delayed response. We appreciate your post and the information you’ve shared with us. I’ve escalated this issue to our development team, and they will address it in the next version release.

    However, if you need a solution sooner, please contact us through our dedicated support forum, and I will send you a fixed version as soon as it’s ready. Be sure to reference this post for quicker assistance.

    You can visit https://help.popup-builder.com/en/, where you’ll find options to chat with us or send an email. Our team is here to assist you and will gladly address any concerns you may have.

    Best regards,

    Thread Starter kristinubute

    (@kristinubute)

    Hi

    I appreciate your reply. Yes we definately need to get it sorted BEFORE the next release. We need an interim fix for this client.

    Has this happened before? What is causing it?

    I will email your department for support now.

    Thanks!

    Plugin Support Jawad Ahmed

    (@jawada)

    @kristinubute

    We have fixed this issue for the next release, please reach us at ?https://help.popup-builder.com/en/, for the fixed version. I will will send it to you. here you’ll find options to chat with us or send an email. Our team is here to assist you and will gladly address any concerns you may have.

    Best regards,

    Plugin Support Jawad Ahmed

    (@jawada)

    Marking this as resolved as the @kristinubute reached through dedicated support forum.

    Plugin Support Jawad Ahmed

    (@jawada)

    Hi @kristinubute

    We’ve recently released a fixed version (4.3.5). Please update Popup Builder to the latest version.

    Should you have any questions, you can visit our support page, where you’ll find options to chat with us or send an email. Our team is available to assist you and will gladly address any concerns you may have.

    Best Regards

Viewing 6 replies - 1 through 6 (of 6 total)
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