Error with mailchimp for woocommerce plugin

  • Resolved mcostadada

    (@mcostadada)


    1 year ago

    The customer cannot make a purchase with a specific email. If in the email field write an email with domain web.de it returns a 406 Not acceptable error. Any other email works correctly but this domain gives an error and cannot be followed to make the purchase. The error is generated by the request made by the mailchimp plugin.

    I have the mailchimp plugin well connected to my account, synchronized and updated.

    I attach a screenshot of the request that returns the error. https://ibb.co/5xDDGKV

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support khungate

    (@khungate)

    Hello @mcostadada,

    Thank you for reaching out with details regarding the issue you’re experiencing. Based on your description and the provided screenshot, it seems that the use of an email with the web.de domain triggers a 406 Not Acceptable error. This error is often related to server-side configurations, particularly when certain request headers are not accepted.

    Let’s explore a few steps to address this:

    1. Check Server Configuration: The issue might be linked to your server’s configuration, especially concerning security modules like mod_security. These can sometimes incorrectly flag legitimate requests. Consulting with your hosting provider or a server administrator to review any specific rules affecting web.de emails could be insightful.
    2. Review Error Logs: Additional error logs from your server at the time of this issue would be very helpful. These logs can provide deeper insights into what is causing the 406 error.
    3. Update Plugin and WooCommerce: Please make sure that both WooCommerce and the Mailchimp for WooCommerce plugin are up to date.
    4. Testing with Different Emails: As a temporary workaround, try using different email domains to see if the problem is isolated to web.de. This can help determine if the issue is specific to this domain or if it’s a broader problem.

    Please let us know if any of the above actions resolve the issue.

    Plugin Support khungate

    (@khungate)

    Hi there, we just wanted to check back with you to see if this was still a problem for you. Please let us know when you get a moment, we’ll be happy to help troubleshoot further if necessary.

    Thread Starter mcostadada

    (@mcostadada)

    Good morning

    It was not worth our while to solve the problem, so at the moment we have not addressed it. But we have everything updated, so it could be a server thing.

    Thanks for your time

Viewing 3 replies - 1 through 3 (of 3 total)
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