Error with login (popup)

  • Resolved Sobolle

    (@sobolle)


    4 years, 5 months ago

    Using “w3 total cache” I found this problem: when I try to switch account (I am using the OceanWP theme login popup) I get the message “Session expired, please reload the page and try again”
    After clearing all caches, the problem disappears.

    Is there any option to solve this?

    • This topic was modified 4 years, 5 months ago by Sobolle.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @sobolle

    I am sorry about the issue you are experiencing and I am happy to assist you with this.
    Can you please disable Set Expires header and cache-control header in Performance>Browser Cache, save all settings and purge the cache and see if the issue persists?
    Thanks!

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    No activity for a week.
    Marking the topic as resolved.

    Thread Starter Sobolle

    (@sobolle)

    No resolve it. We can try to resolve. Plz. Don’t close those issue.

    Thread Starter Sobolle

    (@sobolle)

    I’ve followed all the recommendations: disable Set Expires header and cache-control header in Performance>Browser Cache, save all settings and purge the cach.
    Now, when user trying to log in, the popup login form is hanging. If you try to bring the window back, the site interface will not show you the login.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @sobolle

    I am sorry for the late reply. I missed the notification for this.
    Can you please check if the option “Don’t cache pages for logged in users” is enabled in Performance>Page cache? Please enable that option to save all settings and urge the cache and see if the issue persists.
    If the issue is still there disable the settings one by one In Performance>General settings and see which option might be causing this.
    If the issue is resolved by disabling Page Cache, then you need to use Page Fragment Caching and wrap the PHP code that needs to stay dynamic (uncached) in mfunc comment.
    Please check more about Page Fragment caching on our FAQ page.
    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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