Error with Elementor Modal Popup

  • Resolved senator94

    (@senator94)


    3 years, 4 months ago

    The Simple Ajax works when the shortcode is inserted through a regular PAGE or POST but does not work when I add the shortcode to the Elementor Pop Up modal.

    Please help. I have pasted the error from the Google console.

    VM10119:1 Uncaught TypeError: Cannot read properties of null (reading 'parentNode')
    at <anonymous>:1:61
    at <anonymous>:1:89
    at b (jquery.min.js?ver=3.6.0:2)
    at He (jquery.min.js?ver=3.6.0:2)
    at s.fn.init.append (jquery.min.js?ver=3.6.0:2)
    at s.fn.init.S.fn.<computed> [as appendTo] (jquery.min.js?ver=3.6.0:2)
    at f.show (dialog.min.js?ver=4.8.1:3)
    at _default.showModal (elements-handlers.min.js?ver=3.4.2:2)
    at _default.showPopup (elements-handlers.min.js?ver=3.4.2:2)
    at elements-handlers.min.js?ver=3.4.2:2
(anonymous) @ VM10119:1
(anonymous) @ VM10119:1
b @ jquery.min.js?ver=3.6.0:2
He @ jquery.min.js?ver=3.6.0:2
append @ jquery.min.js?ver=3.6.0:2
S.fn.<computed> @ jquery.min.js?ver=3.6.0:2
show @ dialog.min.js?ver=4.8.1:3
showModal @ elements-handlers.min.js?ver=3.4.2:2
showPopup @ elements-handlers.min.js?ver=3.4.2:2
(anonymous) @ elements-handlers.min.js?ver=3.4.2:2
runAction @ frontend.min.js?ver=3.4.7:2
runLinkAction @ frontend.min.js?ver=3.4.7:2
dispatch @ jquery.min.js?ver=3.6.0:2
v.handle @ jquery.min.js?ver=3.6.0:2
common.min.js?ver=3.4.7:2 Uncaught ReferenceError: originalEvent is not defined
    at onError (common.min.js?ver=3.4.7:2)
    at dispatch (jquery.min.js?ver=3.6.0:2)
    at v.handle (jquery.min.js?ver=3.6.0:2)
    at b (jquery.min.js?ver=3.6.0:2)
    at He (jquery.min.js?ver=3.6.0:2)
    at s.fn.init.append (jquery.min.js?ver=3.6.0:2)
    at s.fn.init.S.fn.<computed> [as appendTo] (jquery.min.js?ver=3.6.0:2)
    at f.show (dialog.min.js?ver=4.8.1:3)
    at _default.showModal (elements-handlers.min.js?ver=3.4.2:2)
    at _default.showPopup (elements-handlers.min.js?ver=3.4.2:2)
Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Jeff Starr

    (@specialk)

    Thanks for reporting. Is there a way to download Elementor for free (i.e., no registration or email required) so I can take a closer look. If not, you will need to contact Elementor hopefully they can help.

    Thread Starter senator94

    (@senator94)

    Let me spin you up a website on my dedicated server and I will recreate the issue I am running into with Elementor Pro.

    Plugin Author Jeff Starr

    (@specialk)

    That’s fine, but understand we are not allowed to log in to any client sites. The most I can do is take a look at any public page(s).

    Thread Starter senator94

    (@senator94)

    Ah, ok, what email should I use to send you the page URL?

    Plugin Author Jeff Starr

    (@specialk)

    Contact form is here.

    Thread Starter senator94

    (@senator94)

    Email sent. Please let me know you need anything else.

    Plugin Author Jeff Starr

    (@specialk)

    Reply sent.

    Plugin Author Jeff Starr

    (@specialk)

    Just to follow up with this, for the sake of anyone else reading, the chat box shortcode must be included on a post or page. It will not work if included in a modal/popup window. Modal support is not included with the plugin at this time.

    Using Elementor I created a Popup and inserted the shortcode, and it is working fine. Jeff did you make any changes to allow this or did I get lucky? Elementor Popups are not pages or posts.

    Sorry, it does not work in the modal popup. The shortcode displays that chat perfectly in the popup, but errors when using the chat in the popup. This would have been great if had worked in the popup.

    Plugin Author Jeff Starr

    (@specialk)

    Changes have been made to the plugin, but nothing specific to this particular issue. In any case, glad it’s working now.

Viewing 11 replies - 1 through 11 (of 11 total)
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