Error with Dokan Stripe Connect

  • Resolved fesaponet

    (@fesaponet)


    6 years ago

    Hello

    There’s an issue With Dokan Stripe Connect.

    After update from Dokan 2.9.2 to Dokan 2.9.3, checkouts do not end successfully when payment method is Stripe Connect. Error: “Something went wrong and the order can not be processed” is displayed

    I have installed also Dokan pro 2.9.2 and Woocommerce 3.4.5. and there was no problem until I updated to Dokan lite 2.9.3. I need your help about this. I need this issue fixed.

    Thanks you very much

Viewing 4 replies - 1 through 4 (of 4 total)
  • Nazmul Hassan

    (@nazmulhassann20)

    Hello @fesaponet,

    Please note that this free forum is can be used to get support for the dokan-lite only. As per the forum rules, we are unable to discuss any paid functionality. I would request you to create a support ticket from your account.

    Thanks!

    Thread Starter fesaponet

    (@fesaponet)

    Hello Nazmul,

    I agree with you. But the problem has been generated by dokan-lite and I think that dokan-lite should solve it.

    I think that before release an update, you should check the total compatibility with the most relevant products, starting with all the other dokan plugins.

    An update must serve to provide improvements and solve problems and not to generate new ones

    This causes disruption in the normal functioning of your clients’ businesses and discomfort in the users.

    An update that does not generate new problems means quality in your products and ultimately satisfaction and confidence in customers.

    Keep this in mind because it prevents users from choosing competitive products.

    I will consult with the support of stripe connect, but I still think that the problem is dokan-lite and dokan-lite should solve it

    Thank you

    Thread Starter fesaponet

    (@fesaponet)

    Hello,

    I’m in a hurry to solve the problem and I could not wait for Dokan stripe connect technical support. I’ve been investing a little and I found which is the cause of the problem and how to solve it.

    In Dokan-lite 2.9.3, removing vendor id from order post table does not allow Stripe Connect extract seller_id and iterate through orders..I fix issue extracting seller id from order metadata in Dokan Stripe Connect.

    Again, I insist that all updates should be tested and released once it is verified that they do not cause additional failures. To all users this causes us inconvenience and wasted time. Quality is to minimize failures. Quality is looking for zero failures. Quality means trust.

    Thank you very much.

    Hello @fesaponet,

    If you keep relying on this thread to get help for a paid functionality then it would not be fast. So, kindly create a support ticket directly to us. There is a chance to be banned if we both keep discussing paid functionality here. I did not tell you to contact Stripe support. I just request you to use our support ticket system.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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