error while updating

  • Resolved terry777

    (@terry777)


    3 years, 1 month ago

    Tried to update, it failed, leaving the site in maintenance mode. I renamed the plugin directory, and maintenance mode file. Tried to add it and it failed. It seemed to take a long time before it failed.
    Sorry, I thought I got a screenshot of the error, but didn’t.
    Wordpress 5.8.3, Theme TwentySeventeen 2.8, php 7.3.27

    I know that’s not much to go on, but seeing others are having problems updating, I’m hoping to get a response when it’s fixed.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter terry777

    (@terry777)

    Not using block editor. Am using MetaSlider on several sites, so cannot update others until I’m sure it’s ok.

    • This reply was modified 3 years, 1 month ago by terry777.
    Thread Starter terry777

    (@terry777)

    On another site, the shortcode only shows on the page, the directory is there, but the plugin isn’t showing in the plugin list. I didn’t notice any error when I updated last time, but since it’s not listed in the plugin list, I don’t know what version is there.

    Yet another site, where it is ok, a test site running WP 5.8.3, Divi 4.14.7, PHP 7.4.27 MetaSlider 3.24.0 with 3.25.1 available – slider is fine, I updated to 3.25.1 and it’s still ok

    Hi Terry,

    This happens when a plugin update fails.

    This may happen when there’s a sudden lost of internet connection during the update or a user accidentally refreshes the site in the middle of a plugin update.

    This can easily be fixed by deleting the “.maintainance” file in your website directory.

    We don’t have any known issues with the 3.25.1 update. If you think the items above is not the issue. You can check your error log and send us the error message here.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘error while updating’ is closed to new replies.