Error While Setting up the Extension

  • Resolved tarig

    (@tarig)


    4 years ago

    Hi,

    When i try to setup the plugin in my wordpress website i get this error on the last step:

    Oops, something went wrong.
    This may be because of a technical error that we’re working to fix. Please try reloading this page.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi?@tarig,

    Thanks for writing to us about Facebook for WooCommerce! I’m sorry to hear that the plugin isn’t working as expected. I am happy to help with this. ??

    Do you have a site title set in WordPress at Settings > General?

    Also, would you be willing to share with me the currency your site is using?

    Cheers,
    Benjamin

    Thread Starter tarig

    (@tarig)

    Hi Benjamin,

    Do you have a site title set in WordPress at Settings > General?
    Yes

    would you be willing to share with me the currency your site is using?
    The currency is “SDG”

    Regards,
    Tarig

    Hi @tarig,

    Thanks for sharing that information with me!

    It looks like this could be caused by your site’s currency, which doesn’t seem to be supported by the Facebook Marketing API: https://developers.facebook.com/docs/marketing-api/currencies/

    Would you please try temporarily switching your currency to one from that list, and see if you’re able to connect?

    Cheers,
    Benjamin

    Hi @tarig,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Benjamin

Viewing 4 replies - 1 through 4 (of 4 total)
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