Error while installing

  • Resolved objetivodir

    (@objetivodir)


    1 year, 3 months ago

    Hi! I’m having an error while installing with installer.php. After validating, it starts installing, but suddenly on Step 3: Update Data, I get:

    Error executing query DELETE FROM wp_duplicator_packages WHERE 1 = 1 LIMIT 500.
    Table ‘ddb213966.wp_duplicator_packages’ doesn’t exist

    I have no idea what to do now.

    • This topic was modified 1 year, 3 months ago by objetivodir.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @objetivodir,

    We understand that you’re facing an issue that requires further investigation, and it may involve sharing log files containing sensitive information about your website. Unfortunately, such sharing is not allowed in www.remarpro.com forums for security reasons.

    To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:

    https://duplicator.com/contact/?form=1

    Looking forward to hearing back from you.

    Thanks!

    Thread Starter objetivodir

    (@objetivodir)

    Thanks, Mohammed, I’ll reach you there. I’m in a hurry with this, must be live today.

    Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @objetivodir,

    I’m closing this ticket as you already in touch with Duplicator Pro suuport.

    Please don’t hesitate to contact us if you have any questions. We are happy to help.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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