Error when using with LearnDash

  • Resolved dk1204

    (@dk1204)


    2 weeks, 6 days ago

    Hi, I am using the learndash lms plugin and I came across an error when trying to update pages (Updating failed. The response is not a valid JSON response.) I deactivated my plugins one by one and have found that when Woocommerce is deactivated the error does not show.

    I have 9.3.3 installed.

    I have tried saving the existing settings in my permalinks to no avail. I checked both my wordpress URL and site address URL are correct.

    No logs were found. Here is the System Status Report

    Thanks

    ### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.3.3
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ? 3.8.1
Log Directory Writable: ?
WP Version: 6.6.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.1.30
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 8.0.40
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

[REDACTED]

### Post Type Counts ###

attachment: 47
customize_changeset: 4
elementor_library: 1
nav_menu_item: 13
page: 14
post: 4
revision: 203
sfwd-courses: 3
sfwd-lessons: 24
sfwd-question: 37
sfwd-quiz: 5
sfwd-topic: 33
wp_block: 4
wp_global_styles: 2
wp_navigation: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (5) ###

Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 3.3.3
LearnDash LMS - Course Grid: by LearnDash – 2.0.9
LearnDash LMS - WooCommerce Integration: by LearnDash – 2.0.0.1
LearnDash LMS: by LearnDash – 4.18.0.1
WooCommerce: by Automattic – 9.3.3

### Inactive Plugins (3) ###

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3
Hello Dolly: by Matt Mullenweg – 1.7.2
Kadence AI Starter Templates: by Kadence WP – 2.1.3

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 13 B

### WC Pages ###

Shop base: ? Page ID is set
but the page does not exist

Cart: ? Page ID is set
but the page does not exist

Checkout: ? Page ID is set
but the page does not exist

My account: ? Page ID is set
but the page does not exist

Terms and conditions: ? Page not set

### Theme ###

Name: Kadence
Version: 1.2.10
Author URL: https://www.kadencewp.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings

Daily Cron: ? Next scheduled: 2024-11-06 01:30:43 +00:00
Options: ?
Notes: 60
Onboarding: completed

### Action Scheduler ###

Complete: 16
Oldest: 2024-11-01 01:27:14 +0000
Newest: 2024-11-04 23:50:55 +0000

Failed: 9
Oldest: 2024-11-01 01:28:39 +0000
Newest: 2024-11-05 08:35:24 +0000

Pending: 1
Oldest: 2024-11-06 08:35:24 +0000
Newest: 2024-11-06 08:35:24 +0000


### Status report information ###

Generated at: 2024-11-05 09:09:45 +00:00

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jonayed Hosen (woo-hc)

    (@jonayedhosen)

    Hi @dk1204 ,

    I’m sorry to hear you’re experiencing the error “Updating failed. The response is not a valid JSON response.” in LearnDash LMS when WooCommerce is activated. I’ve reviewed your system report and would be happy to help troubleshoot further.

    We have seen such issue can sometimes be due to memory limitations, and upgrading the memory limit to at least 512MB may help.

    To investigate further, could you please share any fatal error logs found under WooCommerce > System Status > Logs These may provide additional insights.

    Also, JSON response errors can sometimes occur if there’s a mismatch in site URLs. To check, please go to Dashboard → Settings → General and confirm that the WordPress Address (URL) and Site Address (URL) are exactly the same.

    Let me know if this helps or if you need further assistance!

    Thread Starter dk1204

    (@dk1204)

    Hi Jonayed, thanks for your response. My URLs match and no fatal error logs show in system status. I did increase the memory limit as you suggested and so far the issue hasn’t occurred, so I’m hopeful that has solved the problem.

    Thanks again,

    Scott

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello dk1204,

    Thank you for your reply.

    Appreciate the steps you have taken to troubleshoot the issue.
    Hopefully, the issue will not occur again but if it does, feel free to let me know.

    I am here for you support. ??

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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