Error when users subscribe to newsletter

  • Mailpoet 2.7.7 installed. When users try to subscribe to my lists, they receive this error:
    Oops! There is a problem with this form:
    textStatus:error
    errorThrown:
    responseText:

    My error log spat out this:
    [20-Feb-2017 04:02:59 UTC] PHP Warning: require_once([…]/wp-content/plugins/wysija-newsletters/inc/mailer/class.mysmtp.php): failed to open stream: No such file or directory in […]/wp-content/plugins/wysija-newsletters/helpers/mailer.php on line 1148
    [20-Feb-2017 04:02:59 UTC] PHP Fatal error: require_once(): Failed opening required ‘[…]/wp-content/plugins/wysija-newsletters/inc/mailer/class.mysmtp.php’ (include_path=’.:/usr/lib/php7.0′) in /[…]/wp-content/plugins/wysija-newsletters/helpers/mailer.php on line 1148
    [20-Feb-2017 04:03:36 UTC] PHP Warning: require_once([…]/wp-content/plugins/wysija-newsletters/inc/mailer/class.mysmtp.php): failed to open stream: No such file or directory in […]/wp-content/plugins/wysija-newsletters/helpers/mailer.php on line 1148
    [20-Feb-2017 04:03:36 UTC] PHP Fatal error: require_once(): Failed opening required ‘[…]/wp-content/plugins/wysija-newsletters/inc/mailer/class.mysmtp.php’ (include_path=’.:/usr/lib/php7.0′) in […]/wp-content/plugins/wysija-newsletters/helpers/mailer.php on line 1148

    No matter whether I had PHP 7 or PHP 5.6 installed, the error pasted first in this thread displays when a user tries to subscribe to the list.

    Additionally, new subscribers are not receiving the Confirm Subscription email that should be sending out each time someone subscribes (I have tested this myself by signing up my own email addresses not already subscribed).

    Finally, it is not possible to view the Edit Subscription page sent out with each email, so users are unable to edit their subscriptions (unsubscribe works).

    Any ideas why so many things are wrong with the install?

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  • Thread Starter tinuviel

    (@tinuviel)

    I must add, the plugin was originally working. Users being unable to subscribe has only just started happening in the past month. The Edit Subscription link has not worked for a long time – but did when I originally installed the plugin (might it have something to do with switching the website from http: to https:? If so, how do I fix this without having to re-install and re-setup all of my newsletters?)

    This error might be related to the removal of the PHPmailer from our plugin on this latest version 2.7.7. Try downgrading to version 2.7.6 and let us know if that works.

Viewing 2 replies - 1 through 2 (of 2 total)
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