Error When Trying to Update or Create a Web Story

@brunoparadigm Thank you for submitting your topic. We’re happy to look into this, but need further details.

Could you share your Site Health information? You can share privately if you prefer.

Thank you! I sent the data via the private link you shared.

@brunoparadigm Thank you for sharing.

Could you attempt whitelisting wp-json path at Sucuri?

Could you check if this still happens with all other plugins temporarily disabled and when using another theme like e.g. Twenty Nineteen?

To temporarily safely disable other plugins, install Health Check & Troubleshooting plugin
-enable the troubleshooting mode (which affects the logged-in user only)
-enable the Web Stories plugin, and notify us if the issue persists
-enable other plugins one by one to check which one is conflicting

You can disable this setting afterwards.

How do I discover the full wp-json path?

@brunoparadigm That is a full path of the URL. Were you looking for something more specific?

@brunoparadigm Thanks again for opening your topic. As we have not received a response, we will close this topic out as resolved. Please feel free to open a new support topic should you encounter any other issues. Thank you!

Sorry for the late reply. I got it working! Thank you so much ??

I’m having this same problem when I try to create story or use template…

There has been a critical error on this website. Please check your site admin email inbox for instructions.

@andrewog Please open a new support topic and share as much information as possible so we can better assist you. Thanks!

Hello I have a similar problem, I get a 504 error, gateway timeout I also use cloudflare.

@felipeasprilla Please open a new support topic and share as much information as possible so we can better assist you. Thanks!