Error when trying to login

  • Resolved jdelgadoesteban

    (@jdelgadoesteban)


    4 years, 3 months ago

    Hello, we have the plugin successfully running on multiple sites on the same server, however we don’t seem to be able to get it to work on one of them we keep on getting this message when we try to login

    The authentication server sent no response or you are not connected to the internet. {“readyState”:4,”responseText”:”<!DOCTYPE html>\n<html style=\”height:100%\”>\n<head>\n<meta name=\”viewport\” content=\”width=device-width, initial-scale=1, shrink-to-fit=no\” >\n<title> 403 Forbidden\r\n</title></head>\n<body style=\”color: #444; margin:0;font: normal 14px/20px Arial, Helvetica, sans-serif; height:100%; background-color: #fff;\”>\n<div style=\”height:auto; min-height:100%; \”> <div style=\”text-align: center; width:800px; margin-left: -400px; position:absolute; top: 30%; left:50%;\”>\n <h1 style=\”margin:0; font-size:150px; line-height:150px; font-weight:bold;\”>403</h1>\n<h2 style=\”margin-top:20px;font-size: 30px;\”>Forbidden\r\n</h2>\n<p>Access to this resource on the server is denied!</p>\n</div></div><div style=\”color:#f0f0f0; font-size:12px;margin:auto;padding:0px 30px 0px 30px;position:relative;clear:both;height:100px;margin-top:-101px;background-color:#474747;border-top: 1px solid rgba(0,0,0,0.15);box-shadow: 0 1px 0 rgba(255, 255, 255, 0.3) inset;\”>\n<br>Proudly powered by LiteSpeed Web Server<p>Please be advised that LiteSpeed Technologies Inc. is not a web hosting company and, as such, has no control over content found on this site.</p></div></body></html>\n”,”status”:403,”statusText”:”error”}

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  • Plugin Author SecSign

    (@secsign)

    Hi jdelgadoesteban,

    the plugins will do a connection to the SecSign server on https://httpapi.secsign.com but your hosting provider is blocking this request (at the LiteSpeed Web Server). You may have to ask your hosting provider to allow this connection in the proxy settings.

    best reagrds,
    The SecSign Team

Viewing 1 replies (of 1 total)
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