Error when trying to go to Import CSV page

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Niall a11n

    (@wpniall)

    Hi @andynewby,

    Happy to help!

    Sorry to hear you’re having trouble getting the Import CSV page to work.

    Based on the details you provided, I think the issue might be caused by a conflict with a theme or plugin. I noticed you said you’d tried disabling plugins, so it’d be great if you do that while switching to a default theme at the same time.
    ?
    The best way to determine if there is a conflict is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    If that doesn’t help, I’m wondering if the cookie issue is related to your browser (though I think it’s more likely related to a PHP script on the site). Could you please using a different browser to open the Import CSV page and see if that helps?

    Thank you!

    Thread Starter andynewby

    (@andynewby)

    Hi @wpniall

    Thanks for the reply. I have tested going to a standard theme, as well as disabling all the plugins. Unfortunatly it still has the same issue ?? I have also tested it in a different browser, as well as a “Private Window” (in case it was a cache issue), and still the problem persists. Here is my debug dump:

    
### WordPress Environment ###

WordPress address (URL): https://infosho.com
Site address (URL): https://infosho.com
WC Version: 5.6.0
REST API Version: ? 5.6.0
WC Blocks Version: ? 5.5.1
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.5.1
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.17.10
PHP Version: 7.2.24-0ubuntu0.18.04.7
PHP Post Max Size: 50 MB
PHP Time Limit: 90
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.30-0ubuntu0.18.04.1
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.6.0
WC Database Prefix: wp_
Total Database Size: 18.57MB
Database Data Size: 16.23MB
Database Index Size: 2.34MB
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wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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### Post Type Counts ###

attachment: 125
custom_css: 2
mc4wp-form: 1
member: 4
nav_menu_item: 66
page: 57
partner: 8
post: 16
product: 12
project: 16
revision: 1
wpcf7_contact_form: 5

### Security ###

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simple (simple)
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rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

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Cart: #1416 - /cart/
Checkout: #1417 - /checkout/
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### Theme ###

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### Action Scheduler ###

Complete: 16
Oldest: 2021-09-07 13:41:12 +0100
Newest: 2021-09-08 13:35:22 +0100

### Status report information ###

Generated at: 2021-09-08 13:37:15 +01:00

    If its any help, this is what I see in the access log for that request: 

    xxx.174.134.33 - - [08/Sep/2021:12:39:05 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36718 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:06 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36718 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:06 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36210 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:06 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36718 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:06 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36210 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:07 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36718 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:07 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36210 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:07 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36718 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:07 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36210 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:08 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36718 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:08 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36210 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:08 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36718 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:09 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36210 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:09 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36718 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:09 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36210 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:10 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36210 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:10 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36210 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:11 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36210 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:11 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36210 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:12 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36210 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:12 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36210 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:13 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36210 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:13 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36210 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:14 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36210 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:14 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36210 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:15 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36210 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:15 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36210 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"
xxx.174.134.33 - - [08/Sep/2021:12:39:16 +0000] "GET /wp-admin/edit.php?post_type=product&page=product_importer HTTP/2.0" 302 36210 "https://x.com/wp-admin/edit.php?post_type=product" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0"

    As you can see, its just multiple requests one after the other, until eventually the browser cuts out

    TIA

    Andy

    • This reply was modified 3 years, 2 months ago by andynewby.

    Hi @andynewby,

    Thanks for sending that over. That is puzzling. I’ve not looked at access logs from an import before. It looks like there is a redirect in them. Are there any redirects set on the server?

    Thanks

    Thread Starter andynewby

    (@andynewby)

    Hi,

    Thanks for the reply. Seeing as the job was time sensitive, I ended up doing a full build of WP and WooCommerce. I wiped all the files, and did a fresh install. No changes on the server. Sure enough, it worked this time. So I guess that rules out the server has been the issue – so not sure what else would be causing that loop (the rest of the site worked fine).

    Anyhow, I’ve got it working now – and fingers crossed it won’t break when we start rebuilding the website now ??

    Cheers

    Andy

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @andynewby,

    That does sound like a lot of work but the upside of all that effort is it seems to be working for you now! ??

    I’m therefore going to mark this forum topic as resolved – if you have any further questions, you can reopen it again if you need be.
    d

Viewing 5 replies - 1 through 5 (of 5 total)
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