Error when trying to deactivate

  • Resolved mikageshurato

    (@mikageshurato)


    5 years, 6 months ago

    Hi!
    I did some cleaning in my plugins today and wanted to deactivate your plugin.
    When I tried, there was the message that my page and mail will be sent to you. I wanted to avoid it and just delete the plugin. But this didn’t work. So I deleted it manually with following happening:

    Error thrown

    Call to undefined function wdi_feed()

    My page not working anymore. After finding an old version of your plugin and activating it again (still deactivated from beginning same error) my page is fine again.
    Deactivating it again, this time with sending information to you: above error..

    Can you please tell me how to delete your plugin without crushing my page?
    I would have been fine with deactivating, maybe I would have used it again in the future, but now I just want to get rid of it.
    Thanks.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Zhanna Khachatryan

    (@zhannak)

    Hello @mikageshurato,

    Thanks for your inquiry. This is really odd that you get an error when deleting our plugin.

    Anyway, please try to remove the plugin by connecting to your website files with FTP and removing Instagram feed’s files from Plugins folder.

    This way it shouldn’t throw any error.

    Thread Starter mikageshurato

    (@mikageshurato)

    Unfortunately it does.
    Throwing an error (making my site unaccessible) when deactivating, deleting via dashboard, and deleting via ftp.

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Hi @mikageshurato,

    Please contact our support team using the following form to troubleshoot this issue. I am sorry but with forum it’ll be really hard to understand and find solution for you soon.

Viewing 3 replies - 1 through 3 (of 3 total)
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