Error when trying to connect

  • Resolved kristofferhb

    (@kristofferhb)


    1 year, 2 months ago

    Hi there ?? I was super excited when I found your plugin – looks like just what I need, buuuut:

    I am getting below error while trying to connect stripe to my wordrpess:

    The Stripe account selected was created by another platform. Please try connecting to a different account or create a new one.

    I’ve both tried using an “old” account and creating a brand new one in Stripe, but I get the same error no matter what…

    Please advice ??

Viewing 1 replies (of 1 total)
  • Plugin Author David Parker

    (@dlparker1005)

    Hi @kristofferhb,

    According to Stripe:

    Users won’t be able to connect multiple platforms to the same account due to the single Platform connection policy. Instead, users that plan to use Stripe with multiple platforms can create individual accounts under the same Stripe user login to connect to different platforms.

    https://support.stripe.com/questions/security-permissions-and-access-levels-when-connecting-your-stripe-account-to-a-third-party-platform

    As a result, a new Stripe Account will be needed to use Restrict With Stripe. Can you please try:

    1. Clicking the “Connect to Stripe” button on the Restrict With Stripe settings page
    2. Scrolling to the bottom of the account connection page and clicking “Create a new account”
    3. Following the account creation process

    If you continue to see the “The Stripe account selected was created by another platform” error after following those steps, it may be necessary to contact Stripe Support as Stripe has control of the onboarding flow that is showing this error message. It is possible that they may be able to help you set up a new Stripe account that can then be used with Restrict With Stripe.

    Please let me know if you have clarification questions about any of this.

Viewing 1 replies (of 1 total)
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