Error when try to connect

  • Resolved Jean-Charles de Geekarts

    (@jeancharlesme)


    5 years ago

    Hi I am trying to connect this site https://encadrement.paris/ to Google Plugin but I get this message as an error (tried several time)

    Please help

    An error occurred: We were unable to send credentials to your WordPress site. Please go back to your site and restart the setup. The following error was returned: ERROR: Désolé, une erreur s’est produite. S’il vous pla?t, contr?ler que JavaScript et les Cookies sont activés des votre navigateur et essayez à nouveau.<br /><br />

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    @jeancharlesme Are you able to proceed with setup from another browser, or using a browser incognito window?

    Thread Starter Jean-Charles de Geekarts

    (@jeancharlesme)

    I tried incognito and with Chrome, Firefox, Brave.

    With the exact same error

    Renee Johnson

    (@reneesoffice)

    Thanks for the update @jeancharlesme ! I’m curious if this is related to your WordPress installation in particular. Are you able to:

    1) Check our troubleshooting guide to see if any of the known conflicts and limitations could be a factor for your website?

    2) Try to setup Site Kit on another WordPress site?

    Please let us know what you find!

    Thread Starter Jean-Charles de Geekarts

    (@jeancharlesme)

    I disintal all the plugin and discovered that one of them was creating a fatal error do to wordpress. I fixed it.
    Now it works

    Plugin Support James Osborne

    (@jamesosborne)

    @jeancharlesme Thanks for the update, good to know. Out of curiosity which plugin was causing the error/incompatibility notice?

Viewing 5 replies - 1 through 5 (of 5 total)
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