• Resolved wpcheetah

    (@wpcheetah)


    The form fails to submit, the animation keeps going but it never finishes.

    In the console I see this error:

    Uncaught TypeError: Cannot read properties of null (reading ‘length’) at HTMLDivElement.<anonymous> (script.js?ver=6dae24…bfc7705e0f95:1:4275)

Viewing 9 replies - 1 through 9 (of 9 total)
  • Dear @wpcheetah

    I trust this message finds you in good health.

    I kindly request your assistance in providing the URL of the webpage where the reported error is occurring.

    Thank you for your attention to this matter.

    Sincerely,
    Sumit

    Thread Starter wpcheetah

    (@wpcheetah)

    Hi, thanks for your reply. I reinstalled the plugin and the error seems to have gone away, but when I activate recaptcha (v3) I get this instead:

    Uncaught ReferenceError: grecaptcha is not defined at HTMLDivElement.<anonymous> (script.js?ver=6dae24…bfc7705e0f95:1:4291)

    This is the URL : https://optimizewp.co/test/

    Thread Starter wpcheetah

    (@wpcheetah)

    Oh, after disabling recaptcha the first error comes back:

    Uncaught TypeError: Cannot read properties of null (reading ‘length’) at HTMLDivElement.<anonymous> (script.js?ver=6dae24…bfc7705e0f95:1:4275)

    Hello @wpcheetah

    I would like to express my gratitude for the information you kindly provided. However, it appears that we are currently experiencing difficulties accessing the page link you shared.

    To assist you further, I kindly request you to review the screenshot link provided below for your reference:

    Link to Screenshot

    In order to address the issue at hand, it would be greatly appreciated if you could provide us with a functional URL. This will enable us to investigate the matter and provide the necessary support.

    Thank you for your cooperation.

    Best regards,
    Sumit

    Thread Starter wpcheetah

    (@wpcheetah)

    Sorry you got caught in the firewall. It should work now.

    Hi @wpcheetah ,

    We are still not able to access the webpage.

    Can you please check again.

    Regards,
    Sumit

    Thread Starter wpcheetah

    (@wpcheetah)

    Sorry again. It should work now

    https://optimizewp.co/test/

    recaptcha works fine with contact form 7, but not with your plugin.

    Thanks for your help.

    Hi @wpcheetah ,

    Thank you for the page access.

    As we have checked your website and found recaptcha is not loading properly. There may be a plugin which conflict with it.

    I request to you to please deactivate plugins ( except the Gutena Forms ) one by one and check if you are facing the same issue .

    Hope your issue will get resolved.

    Do let us know if you need more help on this issue.

    Looking forward to your reply.

    Regards,
    Sumit

    Thread Starter wpcheetah

    (@wpcheetah)

    Hi,

    Disabling all plugins doesn’t help. But added the following to the header works:

    <script src="https://www.google.com/recaptcha/api.js?render=explicit"></script>

    However, then the script loads twice. But it’s working.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Error when submitting form’ is closed to new replies.