Error when sign-up process

  • hello,

    I’m testing the sign up with another e-mail and when I register it, I obtain the error attached in the screen below.

    Despite the error, if I go to the dashboard URL, the user can access to its account (so the account is created).

    What could be happening?

    Is there any type of email sent?

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hello @joapen,

    Thank you for reaching out.

    I noticed that you mentioned an error screenshot, but it seems that it was not attached to your message. Could you please upload the screenshot using https://prnt.sc/ and share the link here? This will help me better understand the issue and assist you more effectively.

    Thread Starter joapen

    (@joapen)

    hello Nafiz,

    I have uploaded it, https://prnt.sc/nlVe8CYTcytf

    best regards,

    Hello @joapen,

    Thank you for your reply.

    To assist you further, please enable debug mode and share the content of the debug.log file here. This will help me investigate the issue more effectively.

    Let me know if you need any guidance on enabling debug mode.

    Thread Starter joapen

    (@joapen)

    hello @urnafiz ,

    I have enabled the debug mode and I have registered a new user using the registration form,

    This is the error:

    Fatal error: Uncaught Error: Class ‘TUTOR_EMAIL\EmailSettings’ not found in /home/wabisa5/mapasllc.com/welcome/wp-content/plugins/tutor-pro/addons/tutor-email/views/email_styles.php:16 Stack trace: #0 /home/wabisa5/mapasllc.com/welcome/wp-content/plugins/tutor-pro/templates/email/to_user_email_verification.php(18): require() #1 /home/wabisa5/mapasllc.com/welcome/wp-content/plugins/tutor-pro/classes/Mailer.php(84): include(‘/home/wabisa5/m…’) #2 /home/wabisa5/mapasllc.com/welcome/wp-content/plugins/tutor-pro/classes/EmailVerification.php(197): TUTOR_PRO\Mailer::prepare_template(‘/home/wabisa5/m…’, Array) #3 /home/wabisa5/mapasllc.com/welcome/wp-content/plugins/tutor-pro/classes/EmailVerification.php(113): TUTOR_PRO\EmailVerification::send_mail(Object(WP_User), ”) #4 /home/wabisa5/mapasllc.com/welcome/wp-includes/class-wp-hook.php(324): TUTOR_PRO\EmailVerification::send_verification_mail(Object(WP_User), ”) #5 /home/wabisa5/mapasllc.com/welcome/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array) #6 / in?/home/wabisa5/mapasllc.com/welcome/wp-content/plugins/tutor-pro/addons/tutor-email/views/email_styles.php?on line?16

    It looks like is an email configuration problem. I have reviewed the configuration and I did not found anything related to emails, could you guide me about this?

    many thanks,

    Thread Starter joapen

    (@joapen)

    I have found that in settings \ authentication I have Enabled: “email verification for students and instructor signup”

    I have disable it and the registration works. I would like to know what I need to configure to perform the email verification,

    many thanks

    Thread Starter joapen

    (@joapen)

    I have added the addon “email” and now it is working,

    many thanks!!

    Hello @joapen,

    Great to hear the problem is sorted!

    Since you are using the Pro version of Tutor LMS, you have access to official Pro support, where we provide dedicated assistance for your issues. This forum is limited to support for the free version.

Viewing 7 replies - 1 through 7 (of 7 total)
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