Error when setting up Analytics

  • Resolved FIT

    (@futureit)


    4 years, 2 months ago

    Hi There, I am able to connect to the search console, however each time I try to connect to Analytics it says that it already has all of the permissions have been granted and then redirects me back to the WordPress dashboard with the error below.

    It also disconnects the Search console and each time I’m back to the Set up Site Kit page….

    “Unable to receive access token because of an invalid authorization code or refresh token. Redo the plugin setup”

    Any advice on what may be the issue? It just keeps taking me around in circles. Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for opening a support topic. Both the authorization token notice and your disconnection during Analytics setup sounds unusual. Please share the below information so we can investigate this further and help you get connected:

    1. Your Site Health information. You can use this form to share privately if preferred.
    2. Does the same issue occur when you attempt Analytics setup from a Chrome incognito window?
    Thread Starter FIT

    (@futureit)

    PageSpeed insights connects ok instantly but not Analytics. It requests the signin again and I’m back where I started.

    Incognito makes no difference I’m afriad. I tried the latest update for the Sitekit also.

    Info submitted via the form. Thanks for your assistance.

    Plugin Support James Osborne

    (@jamesosborne)

    Many thanks for sharing. I noticed you have another Analytics plugin at present. Was this active when attempting to setup the Analytics module within Site Kit? While Site Kit can recognize existing snippets placed via plugins I’m wondering are there particular configurations applied which may be resulting in the issue you’re encountering.

    Please attempt setup with your other Analytics plugin temporarily deceived and inform me if you’re able to proceed.

    Thread Starter FIT

    (@futureit)

    Sorry, I should have mentioned that. Yes, that plugin was disabled. Obviously we do not want to go for extended time without tracking.

    Plugin Support James Osborne

    (@jamesosborne)

    That makes sense. In that case let’s see if the below allows you to proceed with Analytics module setup:

    1. Login to your site from a Chrome browser incognito window
    2. Install and activate the Health Check & Troubleshooting plugin.
    3. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
    4. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
    5. Attempt to connect the Analytics module within Site Kit once more

    You can exit troubleshooting mode afterwards. The above will temporarily deactivate all plugins for you only, as a logged in user. It can be useful to troubleshooting potential plugin conflicts or configurations impacting setup.

    Let me know how you get on after attempting the above.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 6 replies - 1 through 6 (of 6 total)
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