Error when posting reviews to WooCommerce

  • Resolved tinashehomein1

    (@tinashehomein1)


    4 years, 2 months ago

    Please here how to solve this…..

    There is an issue with posting review data to your shop. Please make sure that Customer Review plugin is updated and works correctly. For troubleshooting tips and information about re-posting reviews that could not be transmitted successfully from the first time, please refer to this support article: Errors when posting reviews to WordPress.

    Technical details:
    TypeError: response.data.trim is not a functio

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support cusrev

    (@cusrev)

    Thanks for trying our plugin!

    Please follow the steps from this solution article: Errors When Posting Reviews to WordPress.

    Thread Starter tinashehomein1

    (@tinashehomein1)

    Problem not solved

    Plugin Support cusrev

    (@cusrev)

    Ok, then let’s go point by point from the solution article shared above together. First, let’s check what plugins you have installed. Can you please send a system report for your site? You can generate a system report in WordPress admin area by going to WooCommerce -> Status -> Get system report.

    Thread Starter tinashehomein1

    (@tinashehomein1)

    System Report

    
### WordPress Environment ###

WordPress address (URL): https://homein1.co.za
Site address (URL): https://homein1.co.za
WC Version: 4.9.1
REST API Version: ? 4.9.1
WC Blocks Version: ? 4.0.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.8.3
Log Directory Writable: ?
WP Version: ? 5.5.3 - There is a newer version of WordPress available (5.6)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_ZA
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.14
PHP Post Max Size: 128 MB
PHP Time Limit: 0
PHP Max Input Vars: 5000
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.17-MariaDB-1:10.4.17+maria~stretch
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.9.1
WC Database Prefix: hiocur_
Total Database Size: 5046.27MB
Database Data Size: 4496.77MB
Database Index Size: 549.50MB
hiocur_woocommerce_sessions: Data: 22.08MB + Index: 0.42MB + Engine InnoDB
hiocur_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hiocur_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hiocur_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
hiocur_woocommerce_order_items: Data: 2.52MB + Index: 0.88MB + Engine InnoDB
hiocur_woocommerce_order_itemmeta: Data: 12.52MB + Index: 14.55MB + Engine InnoDB
hiocur_woocommerce_tax_rates: Data: 0.05MB + Index: 0.08MB + Engine InnoDB
hiocur_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
hiocur_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hiocur_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hiocur_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
hiocur_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hiocur_actionscheduler_actions: Data: 7.52MB + Index: 4.47MB + Engine InnoDB
hiocur_actionscheduler_claims: Data: 0.25MB + Index: 0.16MB + Engine InnoDB
hiocur_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hiocur_actionscheduler_logs: Data: 3.52MB + Index: 4.03MB + Engine InnoDB
hiocur_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hiocur_commentmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
hiocur_comments: Data: 2.52MB + Index: 1.80MB + Engine InnoDB
hiocur_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
hiocur_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hiocur_lcachewpr: Data: 3518.52MB + Index: 2.52MB + Engine InnoDB
hiocur_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hiocur_mailchimp_carts: Data: 2.03MB + Index: 0.00MB + Engine InnoDB
hiocur_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_options: Data: 408.53MB + Index: 129.92MB + Engine InnoDB
hiocur_pcachewpr: Data: 2.52MB + Index: 0.27MB + Engine InnoDB
hiocur_postmeta: Data: 93.64MB + Index: 39.08MB + Engine InnoDB
hiocur_posts: Data: 7.48MB + Index: 4.80MB + Engine InnoDB
hiocur_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
hiocur_revslider_css_bkp: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
hiocur_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_revslider_slides: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
hiocur_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_termmeta: Data: 0.13MB + Index: 0.16MB + Engine InnoDB
hiocur_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
hiocur_term_relationships: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
hiocur_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
hiocur_usermeta: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
hiocur_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
hiocur_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hiocur_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_wc_customer_lookup: Data: 327.88MB + Index: 329.89MB + Engine InnoDB
hiocur_wc_download_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
hiocur_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hiocur_wc_order_product_lookup: Data: 2.52MB + Index: 2.28MB + Engine InnoDB
hiocur_wc_order_stats: Data: 0.45MB + Index: 1.00MB + Engine InnoDB
hiocur_wc_order_tax_lookup: Data: 0.25MB + Index: 0.20MB + Engine InnoDB
hiocur_wc_product_meta_lookup: Data: 0.39MB + Index: 0.67MB + Engine InnoDB
hiocur_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hiocur_wc_webhooks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hiocur_wfblockediplog: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
hiocur_wfblocks7: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
hiocur_wfconfig: Data: 2.30MB + Index: 0.00MB + Engine InnoDB
hiocur_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_wffilemods: Data: 44.59MB + Index: 0.00MB + Engine InnoDB
hiocur_wfhits: Data: 1.02MB + Index: 0.23MB + Engine InnoDB
hiocur_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hiocur_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
hiocur_wfknownfilelist: Data: 19.52MB + Index: 0.00MB + Engine InnoDB
hiocur_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hiocur_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_wflogins: Data: 0.44MB + Index: 0.16MB + Engine InnoDB
hiocur_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hiocur_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
hiocur_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_wfsnipcache: Data: 0.11MB + Index: 0.20MB + Engine InnoDB
hiocur_wfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
hiocur_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_yith_wccl_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hiocur_yith_wcwl: Data: 4.42MB + Index: 2.45MB + Engine InnoDB
hiocur_yith_wcwl_lists: Data: 5.48MB + Index: 6.48MB + Engine InnoDB
hiocur_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hiocur_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 6693
custom_css: 1
custom-css-js: 3
customize_changeset: 1
cwginstocknotifier: 1642
mc4wp-form: 1
nav_menu_item: 184
oembed_cache: 1
page: 28
post: 6
product: 1972
product_variation: 1067
revision: 1365
shipping_validation: 1
shop_order: 5919
shop_order_refund: 22
static_block: 12
was: 8
whatsapp-accounts: 3
wpcf7_contact_form: 2
wpcr3_review: 13
ywctm-button-label: 5

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (45) ###

Redux: by Redux.io + Dovy Paukstys – 4.1.24
Advanced Shipping Validation for WooCommerce: by Jeroen Sormani – 1.1.5 – Installed version not tested with active version of WooCommerce 4.0
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 1.10.0
Checkout Address AutoFill For WooCommerce: by zetamatic – 1.0.5 – Installed version not tested with active version of WooCommerce 4.0
Contact Form 7: by Takayuki Miyoshi – 5.3.2
Simple Custom CSS and JS: by SilkyPress.com – 3.35
Customer Reviews for WooCommerce: by Customer Reviews – 4.2
Envato Market: by Envato – 2.0.6
Facebook for WooCommerce: by Facebook – 2.2.0
GA Google Analytics: by Jeff Starr – 20201120
Insert Headers and Footers: by WPBeginner – 1.5.0
KingComposer: by King-Theme – 2.9.6
Mailchimp for WooCommerce: by Mailchimp – 2.5.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.3
Min and Max Quantity for WooCommerce: by BeRocket – 1.2.13.4
Facebook for WordPress: by Facebook – 3.0.0
One Click Demo Import: by ProteusThemes – 2.6.1
Perfect Brands for WooCommerce: by QuadLayers – 1.8.5
Post Types Order: by Nsp Code – 1.9.5.4
Real 3D Flipbook: by creativeinteractivemedia – 3.8.7
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.4
Slider Revolution: by ThemePunch – 6.2.22
Search By Product SKU - for Woocommerce: by Rohit kumar – 1.0.0 – Installed version not tested with active version of WooCommerce 4.0
Stock Synchronization for WooCommerce: by Maxman1850 – 1.5.5
Techmarket Extensions: by MadrasThemes – 1.4.7
WooCommerce No Shipping Message: by dangoodman – 2.0.6
WhatsApp Chat by NinjaTeam: by NinjaTeam – 2.3.1
Product Feed PRO for WooCommerce: by AdTribes.io – 9.4.1
Woocommerce Show Stock: by Team Bright Vessel – 0.3
WooCommerce Admin: by WooCommerce – 1.8.3
WooCommerce Advanced Shipping - Advanced Pricing: by Jeroen Sormani – 2.2.1 – Installed version not tested with active version of WooCommerce 4.0
WooCommerce Advanced Shipping Zones: by Jeroen Sormani – 1.1.2 – Installed version not tested with active version of WooCommerce 4.0
WooCommerce Advanced Shipping: by Jeroen Sormani – 1.0.14 – Installed version not tested with active version of WooCommerce 4.0
WooCommerce Distance Rate Shipping: by Automattic – 1.0.21
WooCommerce PayFast Gateway: by WooCommerce – 1.4.17
WooCommerce Social Media Share Buttons: by Toastie Studio – 1.3.0 – Installed version not tested with active version of WooCommerce 4.0
WooCommerce Unit Of Measure: by Bradley Davis – 3.0.2 – Installed version not tested with active version of WooCommerce 4.0
WooCommerce: by Automattic – 4.9.1 (update to version 4.9.2 is available)
Wordfence Security: by Wordfence – 7.4.14
WP Customer Reviews: by Go Web Solutions – 3.5.5
SEOPress: by SEOPress – 4.3.0.2
YITH WooCommerce Catalog Mode Premium: by YITH – 2.0.15
YITH WooCommerce Compare: by YITH – 2.4.4
YITH WooCommerce Request A Quote Premium: by YITH – 2.3.9
YITH WooCommerce Wishlist: by YITH – 3.0.18

### Inactive Plugins (6) ###

Imagify: by WP Media – 1.9.13
SEOPress PRO: by SEOPress – 4.1.6
The Courier Guy Shipping for WooCommerce: by The Courier Guy – 4.3.3 – Installed version not tested with active version of WooCommerce 4.0
Wordpress Engine Module: by WordPress – 5.1.1
WP Rocket: by WP Media – 3.7.2
YITH WooCommerce Color and Label Variations Premium: by YITH – 1.11.3

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

yith_debugger.php: by Armando Liccardo (YITH) – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #7 - /shop/
Basket: ? Page does not contain the shortcode.
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: #463 - /terms-and-conditions/

### Theme ###

Name: Techmarket
Version: 1.4.7
Author URL: https://madrasthemes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: techmarket/woocommerce/archive-product.php
techmarket/woocommerce/content-product.php
techmarket/woocommerce/emails/customer-processing-order.php
techmarket/woocommerce/global/quantity-input.php
techmarket/woocommerce/loop/loop-end.php
techmarket/woocommerce/loop/loop-start.php
techmarket/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Canceled: 18
Oldest: 2020-12-29 09:38:06 +0200
Newest: 2021-01-26 16:37:14 +0200

Complete: 7,703
Oldest: 2020-12-27 11:37:06 +0200
Newest: 2021-01-27 11:35:28 +0200

Failed: 7,559
Oldest: 2019-12-03 21:18:27 +0200
Newest: 2021-01-27 10:26:42 +0200

Pending: 2
Oldest: 2021-01-27 11:47:50 +0200
Newest: 2021-01-27 11:50:59 +0200
    Plugin Support cusrev

    (@cusrev)

    Thanks for sharing the report.

    Can you please temporarily deactivate the plugin ‘Wordfence Security’ and try to re-post the failed reviews?

    Thread Starter tinashehomein1

    (@tinashehomein1)

    still not working

    Plugin Support cusrev

    (@cusrev)

    Thanks for providing additional information.

    Can you please share a screenshot of the error message after re-posting the failed review from https://www.cusrev.com/dashboard ?

    Thread Starter tinashehomein1

    (@tinashehomein1)

    Its now working. I updated WordPress

    Thread Starter tinashehomein1

    (@tinashehomein1)

    Thank you for your help

    whenever anyone drops review this stress appear
    127.0.0.1 refused to connect.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Error when posting reviews to WooCommerce’ is closed to new replies.