Error When Loading Using Subdomain

Hello @jasperdemann

Thank you for providing those details regarding the issue with the Login/Register form widget on your community subdomain. I understand how frustrating it can be when things don’t work as expected.

At this stage, I would like to request a few additional details to help us reproduce the issue on our end. Could you please provide the following information?

• The exact URL you are using on your community subdomain to access the login/register form.
• Any specific steps you take before encountering the unedited form (e.g., clearing cache, specific browser settings, etc.).
• A brief description of the customizations you’ve applied to the login/register form through the editor.
• Whether any caching or security plugins might be affecting the subdomain differently from your main site.
• If possible, a screenshot or a short video demonstrating the discrepancy between the edited form (from the main site) and the unedited one on the community subdomain.

Your cooperation in sharing these details will be invaluable in helping us pinpoint the cause of the issue. We’re committed to ensuring a seamless experience for you and appreciate your assistance as we work to resolve this matter.

Looking forward to your response.

Best regards,

Community: https://community.vital50plus.com/login/
Main site: https://vital50plus.com/

I’m using Chrome Incognito and I’ve repeatedly flushed all caches, through Chrome, at the server end and using Litespeed in WP Admin.

I haven’t changed much from the standard log in/register form. There are no images, nothing fancy!

I use CleanTalk Security and Anti-Spam on both my main site and subdomain, and Litespeed on my main site only. I’ve had no issues with either previously.

If I log in using the header link (The speech bubbles icon) on my main site, the correct log in/register form is loaded;

But if I log in using the address of the Community, i.e. skip visiting my main site’s home page, then the unedited log in/register form is loaded;

I’ve also noticed that if I access the Community directly by using its address (i.e. Skip using the link in the main website header), it goes straight to the unedited login/register page, missing out the MemberSpace security log in page.

• This reply was modified 1 month, 2 weeks ago by jasperdemann.

Hi @jasperdemann

Thank you for reaching out. I’ve reviewed your setup, and here’s what’s happening:

Custom vs. Default Login Pages:
You’re using our EA Login Registration Widget on your dedicated login page (https://community.vital50plus.com/login/), and that page is working as expected. However, when visitors land on the main URL (https://community.vital50plus.com/), they’re seeing the default BuddyPress login form. This isn’t a domain issue—it’s simply how BuddyPress is configured by default.

Why This Occurs:
BuddyPress comes with its own default login (and registration) functionality. Unless you specifically assign a custom page, BuddyPress will continue to use its built-in login form on pages like your homepage. The behavior you’re seeing is normal if no custom page is assigned.

How to Replace the Default BuddyPress Login:
To have your custom EA Login page replace the default BuddyPress login form, please follow these steps:

1. Confirm Your Custom Login Page Is Set Up:
   Ensure that the page at https://community.vital50plus.com/login/ is published and functioning correctly with the EA Login Registration Widget.
2. Assign Your Custom Login Page in BuddyPress Settings:
   • Log in to your WordPress dashboard and go to the BuddyPress settings area.Navigate to the Pages tab.Find the setting for the login/registration page (sometimes labeled as “Registration” ) and assign it to your custom login page (i.e., the one at /login/).Save your changes.
   BuddyPress will now use your custom login page instead of its default form.

For more detailed guidance, you can refer to the BuddyPress documentation on configuring component pages:
Configure BuddyPress Components – Settings BuddyPress Pages

I hope this clarifies the situation. Please let me know if you have any questions or need further assistance.

Best regards,
Pial

I see!

Thank you very much for the detailed and rapid response.

Sorry….a quick question; Would this explain why the MemberSpace login is being skipped too?

Hello again @jasperdemann

Yes, that could be a reason. The default BuddyPress login behavior on your main URL is also causing the MemberSpace login to be bypassed. Because BuddyPress is set to use its built-in login form, it doesn’t trigger the custom EA Login registration widget on your dedicated login page (https://community.vital50plus.com/login/), and therefore, the MemberSpace integration isn’t activated.

To address this, you’ll need to update the BuddyPress settings so that it uses your custom login page. This change should ensure that both your custom login and the MemberSpace login are applied correctly. Additionally, I recommend consulting with BuddyPress and MemberSpace support as well—they’re experts on their products and can provide further guidance if needed.

Please let me know if you have any more questions or if there’s anything else I can assist with.

Best regards,
Pial

Great, thanks so much.

Hi there @jasperdemann ,

I am glad I was able to help, please feel free to contact our support anytime you need help, we are always here to help.

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Really looking forward to it

Have a good day!