Error when install wordfence

  • Resolved gonzachee

    (@gonzachee)


    1 year, 2 months ago

    Install Wordfence

    An error occurred while retrieving your license information from the Wordfence servers. Please ensure that your server can reach https://www.wordfence.com on port 443.

    Workaround did not work

    1. Debugging option
      Disable – Enable SSL Verification (Disable this if you are consistently unable to connect to the Wordfence servers.)?
      *Does not help!

    Please assist.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @gonzachee, sorry to see you’re having problems installing Wordfence.

    An error on port 443 means your server can’t see ours so we need to find out why.

    Have you tried all of the troubleshooting steps on the following page?: https://www.wordfence.com/help/api-key/#installing-your-free-license-key

    I only ask to ensure the common problems have been tried first. You should still have access to the Wordfence > Tools menu to send us a diagnostic report if the link above hasn’t helped, so we can take a closer look at possible communication or configuration problems. You can send that to us at wftest @ wordfence . com. Click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks,
    Peter.

Viewing 1 replies (of 1 total)
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