Error when importing Demo

  • Resolved ginnastica

    (@ginnastica)


    6 years, 1 month ago

    When I try to import the ‘Neve 2018’ layout from the site library, it gets stuck at “Content”and I get the following error:

    {“url”:”https://www.serenaleoni.com/wp-json/ti-sites-lib/v1/import_content?req=Import+Site&#8221;,”ok”:false,”status”:500,”statusText”:”Internal Server Error”,”headers”:{“map”:{“x-wp-nonce”:[“7879f02b79″],”date”:[“Sat, 26 Jan 2019 19:34:17 GMT”],”x-content-type-options”:[“nosniff”],”server”:[“aruba-proxy”],”link”:[“<https://www.serenaleoni.com/wp-json/&gt;; rel=\”https://api.w.org/\””],”x-powered-by”:[“PHP/5.5.38″],”transfer-encoding”:[“chunked”],”content-type”:[“application/json; charset=UTF-8″],”access-control-expose-headers”:[“X-WP-Total, X-WP-TotalPages”],”cache-control”:[“no-cache, must-revalidate, max-age=0″],”connection”:[“keep-alive”],”x-robots-tag”:[“noindex”],”access-control-allow-headers”:[“Authorization, Content-Type”],”expires”:[“Wed, 11 Jan 1984 05:00:00 GMT”]}},”body”:null}

    What should I do?

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi @ginnastica,

    Can you please let me know which of the demos were you trying to import when this happened? Also, can you please let me know if you are using the Jetpack plugin?

    Thank you,
    Rodica

    Thread Starter ginnastica

    (@ginnastica)

    Hi,

    I wanted to import the basic demo, the label says “Neve 2018”. When I get the error message it says it’s a server error. Yes, I am using Jetpack.

    Edit: I just tried to deactivate Jetpack and it worked. The content of the demo was copied. So I guess it’s not compatible and I can’t use Jetpack anymore?

    • This reply was modified 6 years, 1 month ago by ginnastica.
    • This reply was modified 6 years, 1 month ago by ginnastica.

    Hi @ginnastica,

    There is a known issue at this moment between our demo import and Jetpack and we are working on fixing it.
    If you managed to import the demo content, there shouldn’t be any other problem and you can reactivate Jetpack and use it. Let me know if you experience other issues.

    Regards,
    Rodica

    Hi,

    I’m having the same issue as above. however, i have deactivated and even deleted jetpack to no avail.

    Hi @ginnastica and @samuelcatlow,

    Can you please update to the latest version of the theme, and let me know if that helps?

    Regards,
    Rodica

    kseng2002

    (@kseng2002)

    Hi i have the same issue. Below is the error code:

    {“url”:”https://www.scudo.my/wp-json/ti-sites-lib/v1/import_content?req=Import+Site&#8221;,”ok”:false,”status”:504,”statusText”:””,”headers”:{“map”:{“status”:[“504″],”date”:[“Thu, 21 Mar 2019 15:33:22 GMT”],”server”:[“nginx”],”content-length”:[“247″],”content-type”:[“text/html; charset=iso-8859-1″]}},”body”:null}

    Appreciate advice what should i do ? Thanks in advance !

    Hi @kseng2002,

    Can you please try on a new WordPress installation and see how it goes there?

    Also, it is advisable to raise a new forum instead of continuing in the old thread.

Viewing 7 replies - 1 through 7 (of 7 total)
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