error when I try to Activate Jetpack

  • Resolved sherissa_r

    (@sherissa_r)


    5 years, 6 months ago

    Hi, I’m getting this error when I try to Activate Jetpack.

    Error Details: The Jetpack server was unable to communicate with your site [IXR -32300: transport error: http_request_failed cURL error 28: Connection timed out after 10001 milliseconds]

    I have tried deleting the plugin entirely and then reinstalling, still same error.

    Please advise urgently

    The page I need help with: [log in to see the link]

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  • Plugin Support supernovia

    (@supernovia)

    Hi @sherissa_r, can you contact your host about this? You’ll want to have them use the second suggestion on this page:

    https://jetpack.com/support/getting-started-with-jetpack/what-do-these-error-messages-mean/

    “Error Details: The Jetpack server was unable to communicate with your site [IXR -32300: transport error: http_request_failed Operation timed out after 15001 milliseconds with 0 bytes received]”

    Your host is limiting concurrent PHP connections. Jetpack needs to be able to talk and receive at the same time, which means it needs concurrent PHP processes. Most commonly, asking your host to change the PHP_FCGI_CHILDREN setting to 2 will solve this issue.

Viewing 1 replies (of 1 total)
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