Error when editing products in WC – white page

  • Resolved krissofo76

    (@krissofo76)


    10 months, 2 weeks ago

    Editing products in woocommerce works for version 8.3.1. Above this version it no longer works. I use “Extra Product Options & Add-Ons for WooCommerce.”

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hello @krissofo76, thank you for reaching out!

    I understand your concern regarding the issue with editing products in WooCommerce for versions above 8.3.1.

    It is possible there might be a compatibility issue between the newer versions of WooCommerce and the “Extra Product Options & Add-Ons for WooCommerce” plugin.

    I recommend you check if there are any updates available for the plugin. If it’s already updated, please try performing a plugin/theme conflict test by following the instructions in this guide.

    On the other hand, please share with us any Fatal error logs (if any) under WooCommerce > Status > Logs.

    Also include your System Status Report, which you can find via WooCommerce > Status > Get system report > Copy for support.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thread Starter krissofo76

    (@krissofo76)

    Hi,

    Woocomerce 8.5.1 – problem is the same when I clicked “Edit product” => white page

    Instead of the white page, the editor of the other plugin should appear => Extra Product Options & Add-Ons for WooCommerce

    WC_status

    ` WordPress Environment

WordPress address (URL): https://flexnet.pl
Site address (URL): https://flexnet.pl
WC Version: 8.5.1
REST API Version: ? 8.5.1
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.2
WP Multisite: –
WP Memory Limit: 8 GB
WP Debug Mode: –
WP Cron: ?
Language: pl_PL
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 8.1.26
PHP Post Max Size: 8 GB
PHP Time Limit: 3000
PHP Max Input Vars: 6000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.5.23-MariaDB
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.5.1
WC Database Prefix: wp_
Ca?kowity rozmiar bazy danych: 100.56MB
Rozmiar bazy danych: 73.10MB
Rozmiar indeksu bazy danych: 27.46MB
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wp_woocommerce_attribute_taxonomies: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
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wp_woocommerce_order_items: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
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wp_revslider_navigations_bkp: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_revslider_sliders: Dane: 0.14MB + Indeks: 0.02MB + Silnik InnoDB
wp_revslider_sliders_bkp: Dane: 0.17MB + Indeks: 0.00MB + Silnik InnoDB
wp_revslider_slides: Dane: 1.52MB + Indeks: 0.02MB + Silnik InnoDB
wp_revslider_slides_bkp: Dane: 2.52MB + Indeks: 0.00MB + Silnik InnoDB
wp_revslider_static_slides: Dane: 0.11MB + Indeks: 0.02MB + Silnik InnoDB
wp_revslider_static_slides_bkp: Dane: 0.11MB + Indeks: 0.00MB + Silnik InnoDB
wp_signups: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
wp_site: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_sitemeta: Dane: 1.52MB + Indeks: 0.03MB + Silnik InnoDB
wp_snippets: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_swift_performance_image_optimizer: Dane: 0.41MB + Indeks: 0.14MB + Silnik InnoDB
wp_termmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_terms: Dane: 0.09MB + Indeks: 0.09MB + Silnik InnoDB
wp_term_relationships: Dane: 0.13MB + Indeks: 0.11MB + Silnik InnoDB
wp_term_taxonomy: Dane: 0.11MB + Indeks: 0.13MB + Silnik InnoDB
wp_tm_taskmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_tm_tasks: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_usermeta: Dane: 0.06MB + Indeks: 0.03MB + Silnik InnoDB
wp_users: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_wc_admin_notes: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wc_admin_note_actions: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_category_lookup: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wc_customer_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_download_log: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_orders: Dane: 0.02MB + Indeks: 0.11MB + Silnik InnoDB
wp_wc_orders_meta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_order_addresses: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
wp_wc_order_coupon_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_order_operational_data: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_order_product_lookup: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
wp_wc_order_stats: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_wc_order_tax_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_product_attributes_lookup: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_product_download_directories: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_product_meta_lookup: Dane: 0.02MB + Indeks: 0.09MB + Silnik InnoDB
wp_wc_rate_limits: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_reserved_stock: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wc_tax_rate_classes: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_webhooks: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wfblockediplog: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wfblocks7: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_wfconfig: Dane: 2.50MB + Indeks: 0.00MB + Silnik InnoDB
wp_wfcrawlers: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wffilechanges: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wffilemods: Dane: 11.52MB + Indeks: 0.00MB + Silnik InnoDB
wp_wfhits: Dane: 2.48MB + Indeks: 0.23MB + Silnik InnoDB
wp_wfhoover: Dane: 1.52MB + Indeks: 0.25MB + Silnik InnoDB
wp_wfissues: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
wp_wfknownfilelist: Dane: 5.52MB + Indeks: 0.00MB + Silnik InnoDB
wp_wflivetraffichuman: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wflocs: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
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wp_wfls_role_counts: Dane: 0.00MB + Indeks: 0.00MB + Silnik MEMORY
wp_wfls_settings: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wfnotifications: Dane: 0.05MB + Indeks: 0.00MB + Silnik InnoDB
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wp_wfwaffailures: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_woocommerce_tpay: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_woocommerce_tpay_clients: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wpdatacharts: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
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wp_wpdatatable_10: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wpdatatable_11: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wpdatatable_12: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wpdatatable_13: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wpdatatable_14: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wpdatatable_15: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
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wp_wpdatatable_4: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wpdatatable_5: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wpdatatable_6: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wpdatatable_7: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wpdatatable_9: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_yoast_seo_links: Dane: 0.17MB + Indeks: 0.09MB + Silnik InnoDB
wp_yoast_seo_meta: Dane: 0.16MB + Indeks: 0.00MB + Silnik InnoDB Post Type Counts

amp_validated_url: 6
attachment: 289
custom_css: 1
essential_grid: 22
hurrytimer_countdown: 1
mc4wp-form: 1
nav_menu_item: 61
page: 182
partners: 19
polylang_mo: 2
portfolio: 14
post: 8
product: 18
revision: 10
rpt_pricing_table: 1
schema: 2
shop_order: 2
staff: 3
tm_global_cp: 2
tm_template_cp: 1
vc_grid_item: 1
vc_settings_preset: 2
wbcr-snippets: 4
wp_global_styles: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (3)

Meks Quick Plugin Disabler: przez Meks – 1.0
Extra Product Options & Add-Ons for WooCommerce: przez ThemeComplete – 6.4.2
WooCommerce: przez Automattic – 8.5.1 Inactive Plugins (34)

Admin and Site Enhancements (ASE): przez wpase.com – 6.4.0
All In One Addons for WPBakery Page Builder (formerly Visual Composer): przez Sike – 3.5.3
All In One WP Security: przez All In One WP Security & Firewall Team – 5.2.5
AMP: przez AMP Project Contributors – 2.5.2
Cache External Scripts: przez Diego Voors – 0.4
Code Snippets: przez Code Snippets Pro – 3.6.2
CookieYes | GDPR Cookie Consent: przez CookieYes – 3.1.8
Custom My Account for Woocommerce: przez phoeniixx – 2.1
Custom Product Tabs for WooCommerce: przez Code Parrots – 1.8.5
Elegant Tabs for WPBakery Page Builder: przez InfiWebs – 3.6.7
Envato Market: przez Envato – 2.0.11
Essential Grid: przez ThemePunch – 3.1.1
Extra Product Sorting Options for WooCommerce: przez SkyVerge – 2.10.0
FiboSearch - AJAX Search for WooCommerce: przez FiboSearch Team – 1.26.1
Flexible Checkout Fields: przez WP Desk – 3.5.19
hCaptcha for WordPress: przez hCaptcha – 3.6.0
LiteSpeed Cache: przez LiteSpeed Technologies – 6.0.0.1
Loco Translate: przez Tim Whitlock – 2.6.6
Login/Signup Popup: przez XootiX – 2.5
PB SEO Friendly Images: przez Pascal Bajorat – 4.0.5
Quform: przez ThemeCatcher – 2.19.0
Quform Mailchimp: przez ThemeCatcher – 1.3.1
Quform Zapier: przez ThemeCatcher – 1.1.1
reCaptcha by BestWebSoft: przez BestWebSoft – 1.74
Slider Revolution: przez ThemePunch – 6.6.19
Super Progressive Web Apps: przez SuperPWA – 2.2.23.1
TheFox Custom Post: przez Tranmautritam's Team – 3.1.1
Tpay WooCommerce payment module: przez Tpay – 2.9.9
UpdraftPlus - Backup/Restore: przez UpdraftPlus.Com
DavidAnderson – 1.23.16

WooCommerce Fakturownia: przez WP Desk – 1.7.6
Wordfence Security: przez Wordfence – 7.11.1
WP-Sweep: przez Lester 'GaMerZ' Chan – 1.1.8
WPBakery Page Builder: przez Michael M - WPBakery.com – 7.3
Yoast SEO Premium: przez Team Yoast – 11.7 Dropin Plugins (1)

advanced-cache.php: advanced-cache.php Settings

API Enabled: –
Force SSL: –
Currency: PLN (z?)
Currency Position: right
Thousand Separator:
Decimal Separator: ,
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: ? WC Pages

Strona sklepu: #7447 - /sklep/
Koszyk: #4386 - /sklep/koszyk/
Zamówienie: #4387 - /sklep/zamowienie/
Moje konto: #4388 - /sklep/moje-konto/
Regulamin: #13779 - /regulamin-sklepu-internetowego/ Theme

Name: TheFox
Version: 3.9.59
Author URL: https://themeforest.net/user/tranmautritam?ref=tranmautritam
Child Theme: ? – Je?li modyfikujesz WooCommerce lub motyw nadrz?dny
którego nie jeste? autorem
polecamy u?ywanie motywu potomnego. Zobacz: Jak tworzy? motywy potomne

WooCommerce Support: ? Templates

Overrides: thefox/woocommerce/archive-product.php
thefox/woocommerce/cart/cart-shipping.php
thefox/woocommerce/cart/cart.php
thefox/woocommerce/cart/cross-sells.php
thefox/woocommerce/cart/mini-cart.php
thefox/woocommerce/cart/shipping-calculator.php
thefox/woocommerce/checkout/form-billing.php
thefox/woocommerce/checkout/form-checkout.php
thefox/woocommerce/checkout/form-coupon.php
thefox/woocommerce/checkout/form-login.php
thefox/woocommerce/checkout/form-shipping.php
thefox/woocommerce/checkout/review-order.php
thefox/woocommerce/checkout/thankyou.php
thefox/woocommerce/global/quantity-input.php
thefox/woocommerce/myaccount/my-account.php
thefox/woocommerce/myaccount/my-address.php
thefox/woocommerce/order/order-details.php
thefox/woocommerce/single-product/product-image.php
thefox/woocommerce/single-product/product-thumbnails.php
thefox/woocommerce/single-product/related.php
thefox/woocommerce/single-product/short-description.php
thefox/woocommerce/single-product/tabs/tabs.php
thefox/woocommerce/single-product/up-sells.php
thefox/woocommerce/single-product-reviews.php
thefox/woocommerce/single-product.php Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-linked
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-01-16 19:29:42 +01:00
Options: ?
Notes: 13
Onboarding: completed Action Scheduler

Zakończ: 671
Oldest: 2023-12-17 22:21:18 +0100
Newest: 2024-01-16 12:28:57 +0100

Niepowodzenie: 326
Oldest: 2022-11-09 05:02:09 +0100
Newest: 2024-01-15 20:22:35 +0100

Oczekuj?ce: 2
Oldest: 2024-01-16 13:28:57 +0100
Newest: 2024-01-16 18:48:02 +0100 Status report information

Generated at: 2024-01-16 12:31:12 +01:00
`

    and error

    #1 /home/klient.dhosting.pl/flexnet/flexnet.pl/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array)
    #2 /home/klient.dhosting.pl/flexnet/flexnet.pl/public_html/wp-content/plugins/woocommerce/includes/class-wc-countries.php(1651): apply_filters(‘woocommerce_get…’, Array)
    #3 /home/klient.dhosting.pl/flexnet/flexnet.pl/public_html/wp-content/plugins/woocommerce/src/Blocks/Utils/CartCheckoutUtils.php(67): WC_Countries->get_country_locale()
    #4 /home/klient.dhosting.pl/flexnet/flexnet.pl/public_html/wp-content/plugins/woocommerce/src/Blocks/BlockTypes/Cart.php(236): Automattic\WooCommerce\Blocks\Utils\CartCheckoutUtils::get_country_data()
    #5 /home/klient.dhosting.pl/flexnet/flexnet.pl/public_html/wp-content/plugins/woocommerce/src/Blocks/BlockTypes/AbstractBlock.php(100): Automattic\WooCommerce\Blocks\BlockTypes\Cart->enqueue_data()
    #6 /home/klient.dhosting.pl/flexnet/flexnet.pl/public_html/wp-includes/class-wp-hook.php(324): Automattic\WooCommerce\Blocks\BlockTypes\AbstractBlock->enqueue_editor_assets(”)
    #7 /home/klient.dhosting.pl/flexnet/flexnet.pl/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
    #8 /home/klient.dhosting.pl/flexnet/flexnet.pl/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #9 /home/klient.dhosting.pl/flexnet/flexnet.pl/public_html/wp-content/plugins/woocommerce/src/Admin/Features/ProductBlockEditor/Init.php(124): do_action(‘enqueue_block_e…’)
    #10 /home/klient.dhosting.pl/flexnet/flexnet.pl/public_html/wp-includes/class-wp-hook.php(324): Automattic\WooCommerce\Admin\Features\ProductBlockEditor\Init->enqueue_styles(‘woocommerce_pag…’)
    #11 /home/klient.dhosting.pl/flexnet/flexnet.pl/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
    #12 /home/klient.dhosting.pl/flexnet/flexnet.pl/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #13 /home/klient.dhosting.pl/flexnet/flexnet.pl/public_html/wp-admin/admin-header.php(118): do_action(‘admin_enqueue_s…’, ‘woocommerce_pag…’)
    #14 /home/klient.dhosting.pl/flexnet/flexnet.pl/public_html/wp-admin/admin.php(239): require_once(‘/home/klient.dh…’)
    #15 {main}
    ? thrown

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @krissofo76,

    Thanks for sharing additional information.

    Your system status reports look great. However, the error logs say there’s an issue with the WooCommerce plugin’s function related to getting country locale data. This might be due to a conflict with another plugin, theme, or a bug in WooCommerce.

    What is the result of conflict testing? Did you run it? If you need, follow our detailed guide on conducting conflict tests here: https://woo.com/document/how-to-test-for-conflicts/

    Did you also contact the developer of the Extra Product Options & Add-Ons for WooCommerce plugin?

    Since this is a third-party plugin which we don’t provide support for (please see our Support Policy), it would be best to reach out to the plugin’s developers for further assistance here. I am sure they will have no problem supporting you there.

    Looking forward to hearing from you!

    Hi?@krissofo76,

    Just popping in here, it sounds like this error may indeed be a plugin conflict with the new product editor that is still under a feature flag ( I don’t have access to the plugin so can’t test it locally ), but you may be able to fix it by disabling the new product editor under: WooCommerce > Settings > Advanced > Features unchecking New product editor and clicking Save changes.

    Let me know if this does address the problem? or not?

Viewing 4 replies - 1 through 4 (of 4 total)
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