• Resolved yasar21

    (@yasar21)


    hi i was using square payments plugin on my clients website, there was no issue but suddenly this week it got disconnected from the square account and my client get call from there customer that there is no payment options available. When I checked it is asking to connect to square but when entering the login ID and password to connect it showings something went wrong try again later.. I checked with test transaction it is processing but when changing to live it is not connecting… Plz suggest something to troubleshoot the problem…

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter yasar21

    (@yasar21)

    This is the error i am getting https://ibb.co/tP2bnTG

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there @yasar21,

    Thanks for reaching out.

    I’m sorry to hear you’re having issues with your Square connection, which was working correctly a few days ago.

    To have a better understanding of how the issue started, do you remember making any changes in your store, such as updating or installing plugin(s)?

    Also, are there any error logs related to Square under WooCommerce > Status > Logs?

    Thread Starter yasar21

    (@yasar21)

    No nothing changed and but there is log with name square

    anastas10s

    (@anastas10s)

    Feel free to share any Square logs with us, @yasar21. Please sanitize sensitive data (such as customer’s P.I.I.) before posting to public places, though.

    Once you’ve done that, you can paste it into our?https://quickforget.com/?service and send that secret link here.

    To get an idea of how your site is configured, could you please share a screenshot of Square’s settings screen, in WooCommerce, also?

    By the way, did this message appear after trying to switch accounts, perhaps?

    Looking forward to hearing from you!

    Thread Starter yasar21

    (@yasar21)

    Here is the log file you asked for..

    No this is not happening when i try to switch it happens when i hit connect with square button enter my login credentials and the error pop’s. When try on sandbox mode payment are through but when switch to production it ask to connect with square. And same error try to roll back to older version also same nothing happens…we have received order till 13 July tried to restore website for same day that also not helped…

    anastas10s

    (@anastas10s)

    Hi @yasar21

    Thank you for reaching back, with further details on this.

    As I understand, you have tried with both sandbox mode, and rolling back to a previous version of WooCommerce Square.

    As the last version of WooCommerce Square was released on June 27 (as in, 3 weeks ago), I’m curious what else might have been changed/updated on your site. Did you already have a chance to roll back the WordPress version also, for example, and see if the problem persists, or otherwise?

    Furthermore, the quickforget link expired already, I’m afraid. Could you re-send it, after setting a longer expiration limit?

    We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

    @adamipl @glaxton @hostinglagrange @radumcristian @bjbowen @yeimir @stotes kindly start individual threads, and share the reports from your sites there, in order to abide with the forum rules, and help allocate support resources. Cheers!

    hooperrob2013

    (@hooperrob2013)

    Hi All, I was getting this “error something went wrong try again” The way i got it to work was i right clicked on the connect button and saw that the link looks like it has been double encoded so when you hit the button and get the error simply replace the https%253A%252F%252 with https:// etc throughout the url in the address bar and hit return.

    Thread Starter yasar21

    (@yasar21)

    @hooperrob2013 thanks buddy it worked for me too!! Appreciate!!

    Those who are facing the issue please follow @hooperrob2013 method.

Viewing 8 replies - 1 through 8 (of 8 total)
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