Error when confirming order

  • Resolved linlazo81

    (@linlazo81)


    3 years, 7 months ago

    hi the plugin was previously working great, but when we try to test it today, we get this error:
    Error
    Invalid IHDR data `…/wp-content/plugins/vikrentitems/site/helpers/tcpdf/cache/img_1RPIVS’ @ error/png.c/MagickPNGErrorHandler/1628

    please let us know what we are missing

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  • Plugin Author e4jvikwp

    (@e4jvikwp)

    Hi @linlazo81 ,

    we’re not sure if you already wrote you on our board, but in any case we’ll post also here our reply.
    We firstly suggest you to empty the cache folder (/plugins/vikrentitems/site/helpers/tcpdf/cache/) in order to erase old files, and also to check if the folder has the right permissions (755). Then, if you still have issues, you should contact your hosting company as the issue may be caused by the GD libraries (used by the TCPDF PHP native library included in VikRentItems) included in your PHP installation.

    If you have any other doubts about this topic, we invite you to reach out to our technical support team through our website. Thank you!

    The VikWP Team

Viewing 1 replies (of 1 total)
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