Error when changing subscription payment method

  • Resolved miu8902

    (@miu8902)


    4 years, 7 months ago

    When a customer with an active subscription goes to
    My Account > My Subscriptions > Change Payment,
    and they enter a new payment method,
    it returns the error: We were unable to process your order, please try again.

    WordPress 5.4.2
    WooCommerce　4.3.1
    WooCommerce Stripe Gateway　4.5.0
    WooCommerce Subscriptions　3.0.5
    Theme:Storefront

Viewing 1 replies (of 1 total)
  • Plugin Support con

    (@conschneider)

    Engineer

    Hi there,

    When a customer with an active subscription goes to
    My Account > My Subscriptions > Change Payment,

    WooCommerce Subscriptions is a premium plugin which we support via our ticket queue. As a licence holder, you are eligible for WooCommerce official support.

    Please open a ticket with us via: https://woocommerce.com/my-account/create-a-ticket/

    Kind regards,

Viewing 1 replies (of 1 total)
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