Error when changing subscription payment method

  • Resolved sprobot

    (@sprobot)


    7 years, 3 months ago

    When a customer with an active subscription goes to My Account > Subscriptions > View [Subscription] > Change Payment Method, and they enter a new payment method, it returns the error:
    “Must be greater than or equal to 0”
    The Portico Virtual Terminal transaction detail lists the decline message as “AMOUNT ERROR”.

    The total is listed as $0.00 on the payment method change page, which I think is as it should be since the payment method is just being saved and not charged.

    I can confirm that this is happening when switching between saved payment methods and also when trying to add a new one.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter sprobot

    (@sprobot)

    Thanks for addressing this in he most recent update but it does not appear to have fully fixed the problem.

    When a customer with an active subscription goes to My Account > Subscriptions > View Subscription > Change Payment Method, there is no longer an amount error when entering a new card or changing to a different saved card. However, it appears that when then new card is saved, it is charged for the subscription amount! This is a problem! The Change Payment Method page should only save a new token or switch tokens associated with the subscription, not charge it. The token will be charged the next time the subscription renews.

    Plugin Author SecureSubmit

    (@markhagan)

    Hi @sprobot!

    Apologies for the inconvenience here. We pushed out another update (v1.11.12) to address this. Would you be able to update to the latest and see if you’re still experiencing this?

    Thanks!

    Thread Starter sprobot

    (@sprobot)

    Thanks @markhagan!

    This update gets us most of the way there. I can verify that the card is no longer charged and a token is created when the payment method is updated through the view subscription page. Unfortunately it does not save the new token to the subscription.

    When payment fails and the customer follows the emailed “pay now” link to checkout, it does save a new card correctly, so that’s good! It’s just not saving it to the active subscription if done through the my account > view subscription page.

    This still happens with all plugins off except Woocommerce, Woocommerce Subscriptions, and Woocommerce SecureSubmit Gateway.

    @sprobot

    Thank you for the feedback. We are going to take a look at this and let you know when we have a fix for the issue you are experiencing.

    Thanks,
    Dan

    Thread Starter sprobot

    (@sprobot)

    1.11.13 has fixed the problem. Thanks!

    Great!
    Thank you for the feedback.

Viewing 6 replies - 1 through 6 (of 6 total)
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