Error when adding a product

Hey, ripasolutions, I’m another WooCommerce user.

Do you have the PHP error log message associated with the critical error that you’re experiencing?

Howdy @ripasolutions

To help you further, I’d like to understand more about your setup.

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

Once you have that, you can paste the Gist link here in your reply.

This is the GitHub link. Thank you!

https://ripasolutions-literate-halibut-9v5p7w5rq643xpqx.github.dev

Where can i find the PHP error log?

Howdy @ripasolutions

I’m afraid the following link loads a 404 error page:

https://ripasolutions-literate-halibut-9v5p7w5rq643xpqx.github.dev

Kindly try again.

Where can i find the PHP error log?

Please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error.

If so, please select View and copy and paste them into your reply here.

Looking forward to hearing from you!

This is the PHP error log:

2022-12-27T14:14:23+00:00 CRITICAL Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, function "wc_custom_save_custom_fields" not found or invalid function name in /home/ripaware/public_html/wp-includes/class-wp-hook.php:310

Stack trace:

#0 /home/ripaware/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()

#1 /home/ripaware/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()

#2 /home/ripaware/public_html/wp-content/plugins/woocommerce/includes/admin/class-wc-admin-meta-boxes.php(268): do_action()

#3 /home/ripaware/public_html/wp-includes/class-wp-hook.php(310): WC_Admin_Meta_Boxes->save_meta_boxes()

#4 /home/ripaware/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()

#5 /home/ripaware/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()

#6 /home/ripaware/public_html/wp-includes/post.php(4717): do_action()

#7 /home/ripaware/public_html/wp-includes/post.php(4819): wp_insert_post()

#8 /home/ripaware/public_html/wp-admin/includes/post.php(426): wp_update_post()

#9 /home/ripaware/public_html/wp-admin/post.php(227): edit_post()

#10 {main}

  thrown in /home/ripaware/public_html/wp-includes/class-wp-hook.php op de lijn 310

About the GitHub link. When i click on it it works. How can i provide you de code?

Hello @ripasolutions,

Checking the error code seems like the wc_custom_save_custom_fields the function is not being called in from the following WordPress directory.

This kind of problem is usually caused by a conflict with your theme or with another plugin.
 
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not comfortable doing all of this on the live version of your site, you can create a staging environment using WP-STAGING.

If you do not see the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.


As for uploading the system status report on the off chance the test is unavailing, then you can just post it directly here.

Let us know how it goes!

This is the system status report from Woocommerce.

WordPress Environment

WordPress address (URL): https://www.ripaware.nl
Site address (URL): https://www.ripaware.nl
WC Version: 7.2.2
REST API Version: ?</img> 7.2.2
WC Blocks Version: ?</img> 8.9.2
Action Scheduler Version: ?</img> 3.4.0
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: nl_NL
External object cache: –

Server Environment

Server Info: LiteSpeed
PHP Version: 8.1.13
PHP Post Max Size: 100 MB
PHP Time Limit: 90
PHP Max Input Vars: 5000
cURL Version: 7.84.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 8.0.31
Max Upload Size: 100 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

WC Database Version: 7.2.2
WC Database Prefix: wp_
Totale database grootte: 2.42MB
Database gegevens grootte: 2.02MB
Database index grootte: 0.40MB
wp_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.07MB + Index: 0.04MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
wp_buckaroo_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_comments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_efactuurdirect_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_litespeed_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_litespeed_url_file: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 1.10MB + Index: 0.09MB + Engine MyISAM
wp_postmeta: Data: 0.15MB + Index: 0.06MB + Engine MyISAM
wp_posts: Data: 0.57MB + Index: 0.05MB + Engine MyISAM
wp_social_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_termmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_usermeta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_buckaroo_transactions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yith_wcwl_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_indexable: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

Post Type Counts

attachment: 13
blocks: 2
customize_changeset: 148
nav_menu_item: 28
page: 13
post: 3
product: 1
revision: 140
wpcf7_contact_form: 2
yaymail_template: 11
yith_wcan_preset: 3

Security

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

Active Plugins (14)

Contact Form 7 Extension For Mailchimp: door Renzo Johnson – 0.5.63
Contact Form 7: door Takayuki Miyoshi – 5.6.4
Google Analytics for WordPress by MonsterInsights: door MonsterInsights – 8.11.0
LiteSpeed Cache: door LiteSpeed Technologies – 5.3.1
Loco Translate: door Tim Whitlock – 2.6.3
Nextend Social Login: door Nextendweb – 3.1.7
WC Buckaroo BPE Gateway: door Buckaroo – 3.5.0
WooCommerce - efactuurdirect: door efactuurdirect – 1.1.1
Premmerce Permalink Manager for WooCommerce: door premmerce – 2.3.7
MyParcel: door MyParcel – 4.15.1
WooCommerce: door Automattic – 7.2.2
Yoast SEO: door Team Yoast – 19.13
YayMail - WooCommerce Email Customizer: door YayCommerce – 3.1.6
YITH WooCommerce Wishlist: door YITH – 3.16.0

Inactive Plugins (0)

Must Use Plugins (1)

WordPress automation by Installatron: door –

Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?</img>
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Winkelbasis: #8 - /shop/
Winkelwagen: #9 - /winkelwagen/
Afrekenen: #10 - /afrekenen/
Mijn account: #11 - /mijn-account/
Algemene voorwaarden: #599 - /algemene-voorwaarden/

Theme

Name: Flatsome Child
Version: 3.0
Author URL:
Child Theme: ?</img>
Parent Theme Name: Flatsome
Parent Theme Version: 3.16.4
Parent Theme Author URL: https://uxthemes.com
WooCommerce Support: ?</img>

Templates

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/rating.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ?</img> Next scheduled: 2022-12-28 10:21:41 +01:00
Options: ?</img>
Notes: 39
Onboarding: completed

Action Scheduler

Geannuleerd: 1
Oldest: 2022-12-27 10:16:17 +0000
Newest: 2022-12-27 10:16:17 +0000

Afgerond: 261
Oldest: 2022-11-28 10:22:43 +0000
Newest: 2022-12-27 14:02:37 +0000

In afwachting: 1
Oldest: 2022-12-27 21:24:07 +0000
Newest: 2022-12-27 21:24:07 +0000

Status report information

Generated at: 2022-12-27 20:21:30 +01:00
`

I already tried to activate the storefront and also there i have the same problem so the problem is not with the theme. Tommorow i will try to troubleshoot with the plugins.

i’l keep you updated. Thanks for the help!

Hi @ripasolutions

I understand that even after switching to the default Storefront theme, the error still persists.

Kindly please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, add a new product again and see if this works?

If so, as suggested by Saif above, this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Let us know how it goes!

Now i know which plugin caused the problem. I have send an e-mail to the developer. Thanks for everything guys!

Regards.