Error when activating Mail (2)

Where can we see the website in question?

This is a temporary page were we have the form that is not working

https://www.cosmecsrl.com/contattaci-new/

Do not make any kind of test on other forms as this is a live website and the forms send mails to my client. Thanks

See Setting up mail

What email settings do you have in the Mail tab panel?

To protect personal data, hiding email addresses in the settings or replacing them with dummy addresses is strongly advised. You can also include screenshots.

Hi,

in order to make it as simple as possible I tried to set it up without any mail-tag, just simple straight forward email addresses. However I tried in several ways but it always results in an error.

So, it has turned out Mail (2) has nothing to do with the problem, right?

However I tried in several ways but it always results in an error.

What error do you get?

no, I confirm that I get the error only when I activate Mail (2). No matter if I use straight forward email addresses or mail-tag in the settings of Mail (2). Without Mail (2) the form works fine, as soon as I activate Mail (2) if I try to send I always get the error “Failed to send your message. Please try later or contact the administrator by another method.”

By personalizing more the error messages I now discovered that the error is the one related to “Submission was referred to as spam”, however I do not understand why this should be classified as spam.

Please note that I have the reCaptha 3 integration active.

See FAQ > After submitting the form, I get an error message stating “There was an error trying to send your message.” What is wrong?

Still not very helpful in solving the issue. The FAQ simply confirm that the message is flagged as spam – has I already confirmed before, however I still do not understand why. I now deactivated reCAPTCHA and it works… just hoping that by doing this we will not receive tons of spam messages.

Thanks

• This reply was modified 1 year, 5 months ago by tomvog.

Then see this > Why do I get an error message with an orange border?