Error when activating

  • Resolved elklab

    (@elklab)


    6 years, 8 months ago

    Hello
    When I activate the plugin, it totally breaks down the whole site. This is the error, which is shown instead of any page:

    Fatal error: Uncaught Exception: The DHL plugin is not supported in your store’s “Base Location” in /home/XXX/public_html/XXX/wp-content/plugins/dhl-for-woocommerce/includes/pr-dhl-api/class-pr-dhl-api-factory.php:56 Stack trace: #0 /home/XXX/public_html/XXX/wp-content/plugins/dhl-for-woocommerce/pr-dhl-woocommerce.php(329): PR_DHL_API_Factory::make_dhl(‘IT’) #1 /home/XXX/public_html/XXX/wp-content/plugins/dhl-for-woocommerce/pr-dhl-woocommerce.php(522): PR_DHL_WC->get_dhl_factory() #2 /home/XXX/public_html/XXX/wp-includes/class-wp-hook.php(286): PR_DHL_WC->set_payment_gateways(”) #3 /home/XXX/public_html/XXX/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #4 /home/XXX/public_html/XXX/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #5 /home/XXX/public_html/XXX/wp-settings.php(450): do_action(‘init’) #6 /home/XXX/public_html/XXX/wp-config.php(93): require_once(‘/home/XXX/…’) #7 /home/XXX/public_html/XXX/wp-load.php(37): re in /home/XXX/public_html/XXX/wp-content/plugins/dhl-for-woocommerce/includes/pr-dhl-api/class-pr-dhl-api-factory.php on line 56

    I guess there should be a configuration error on woocommerce, but i cannot figure out where.

    Thank you for your support ??

    EDIT: i just found this table (https://ps.w.org/dhl-for-woocommerce/assets/screenshot-4.png), my shop is based in Italy, so i guess that’s the matter…
    is there any way to configure the plugin to work for Italy?

    • This topic was modified 6 years, 8 months ago by elklab.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Shadi Manna

    (@shadim)

    Hello,

    Apologies for this, the issue is fixed in the new version 1.0.13. Please upgrade to fix the issue.

    Best.

    Thread Starter elklab

    (@elklab)

    Hello

    i updated the plugin as suggested, now the activation doesn’t break the site anymore, but it displays an error notice ‘The DHL plugin is not supported in your store’s “Base Location”‘. Switching my base location to i.e. Belgium correctly displays the plugin option in Woocommerce settings. My store is based in Italy, is there any way to use this plugin in my ecommerce? Or should i start working to my own DHL SOAP API implementation?

    Hello,

    I have the same problem in Spain location, even when I use the new version 1.0.13.

    The DHL plugin is not supported in your store’s “Base Location”

    Please give us a solution for it.

    Thanks in advance.

    Best regards

Viewing 3 replies - 1 through 3 (of 3 total)
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