“ERROR Webhook verification failed” Authorization error

  • Resolved alexliii

    (@alexliii)


    1 year, 1 month ago

    Hello,

    We found this error persist, here are what we did:

    1# Disconnect then onboard again, and Resubscribe webhooks.

    2# then, Webhook simulation is fine.

    3# But, when the “ERROR Webhook verification failed”, Authorization error persist, Same error in Sanbox mode.

    4# Here are Event logs in Paypal Developer Dashboard:

    Request:

    Screenshot: https://prnt.sc/CoZiw0Nq_gvR

    {

"additional_properties": "xxxxxx",

"body": {

"description": "Checking if reference transactions are enabled",

"payer": {

"payment_method": "PAYPAL"

},

"plan": {

"merchant_preferences": {

"cancel_url": "https://example.com/cancel",

"return_url": "https://example.com/return",

"skip_shipping_address": true

},

"type": "MERCHANT_INITIATED_BILLING"

}

    I am quite curious why there are urls of https://example.com/cancel, https://example.com/return

    Response:

    Screenshot:

    https://prnt.sc/cj2eRZQkKX6m

    "additional_properties": "xxxxxx",

"body": {

"debug_id": "24d97089fe3a9",

"details": [

{

"message": "This merchant account is not permitted to create Merchant Initiated Billing Agreement",

"name": "REFUSED_MARK_REF_TXN_NOT_ENABLED"

}

],

"information_link": "https://developer.paypal.com/webapps/developer/docs/api/#AUTHORIZATION_ERROR",

"message": "Authorization error",

"name": "AUTHORIZATION_ERROR"

    Could you please let us know how to resolve the issue?

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @alexliii

    if both the live and sandbox accounts are showing the same behavior, I would expect that there is a conflict with the plugins or an issue on the hosting platform.

    You may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for?WooCommerce and?PayPal Payments to see if the behavior persists. Here’s a guide that explains the steps in more detail: How to test for conflicts.

    For the hosting platform, you might want to ask the hosting provider to review their logs and see if they might be blocking the PayPal JSON webhooks.

    If this issue is related to the sale of subscriptions, make sure the account has got Reference Transactions activated. If that is not the case, it makes sense that these payments fail. However, the error you shared, is common and does not always indicate the cause of a failure.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    Since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

    Kind regards,
    Joost

Viewing 2 replies - 1 through 2 (of 2 total)
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