error URL from instagram

Hi @maxidg,

Since Facebook took over Instagram’s API(s), some things have been a little glitchy.

Instagram has depreciated their “Legacy API” on June 29. You will need to reacquire a new access token, create a new shortcode & replace each existing shortcode for any of your IG accounts that were using the depreciated API.

For more detailed instructions, please follow these steps:

Make sure you are running the latest version of the Feed Them Social free plugin (currently 2.8.6).

You will need to be able to log into your (or your client’s) Instagram account in order to generate an access token to display your (or your client’s) IG feed. Due to Instagram’s depreciation of their old “Legacy API”, you will need to log in and gain a new access token, then generate a new shortcode and apply the new shortcode to your page. You may also need to clear the FTS cache for the new changes to take effect.

Please start by deleting our app from within your (or your client’s) instagram account.

On the desktop, go to your Instagram account and then click the settings gear icon so you see the popup of options.

Now click on the Apps and Websites option.

Once on the next page click Remove under the Feed Them Social App.

Now go back to your WordPress dashboard, under the Feed Them > Instagram Options page in our plugin and click the button to get a new access token.

Even if you receive an error message, scroll down and click the green ‘Save All Changes’ button. Then go to the Feed Them > Settings page to generate your shortcode. Copy and paste your new shortcode to the page of your choosing.

Lastly, Try Clearing the cache by clicking to Feed Them tab > Settings > Global Options > Clear cache

Be sure to clear any other Caching plugins you may have installed also.

Let me know how it goes,

@slickchris hi and thanks … your plugin worked fine on 13 website with the same instagram account … but in this 14 site … no ?? maybe other things

I have deleted the plugin … cache plugin and cache server but nothing ..

ideas?

??

Hi @maxidg,

Several possible issues. Make sure, for your 14 site, that you have been able to acquire an access token for the IG account, then generate a new shortcode and apply it to the page. After you update/publish, clear the FTS cache.

Sometimes there can be conflict when applying more than one FTS shortcode to any single WordPress page. Try removing any other FTS shortcodes and apply just the IG shortcode to see if this was the conflict. We offer a Combined Streams plugin to handle this somewhat common issue.

Lastly, it’s possible that another plugin or theme is interfering.
Try deactivating all other plugins besides the Feed Them Social plugins temporarily. Then test to see if it works. If this works, try reactivating them, one by one, to see which one is causing the issue.

If deactivating all plugins doesn’t help the issue try switching themes to one of the default WordPress themes then look at the page (this can be done under the Appearance tab of your install). It’s possible the theme is causing errors.

Hi @maxidg,

And also, the most obvious (sorry I missed mentioning this in previous post), is that if you are using the same IG account 13-14 times, it will cause token overload and thus Instagram will not return anything.

sorry only 5 sites … I have deleted 1 site …. but nothing ..

Hi @maxidg,

Even 5 sites is too much, access tokens are only meant to run one shortcode, in the past it was possible to have more but Instagram has really cracked down on the amount of API calls you can make now.