• Resolved alexdecuenca

    (@alexdecuenca)


    I am using the QSM certificate version 1.0.0
    When I try to update I get an error message

    “Actualización fallida: Paquete de actualización no disponible.”

    which means updating package not available

    Could anyone please help me?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi Alexdecuenca,

    Please update the QSM certificate manually using FTP and then check hope your issue will get resolved. let me know if you need more help.

    Regards,
    Sumit

    Thread Starter alexdecuenca

    (@alexdecuenca)

    I managed to manually update the certificate plugin, but then the display of the logo was messed up; with the logo covering the text, so I had to go back to a previous back up copy of the site prior to the update. Anyone knows what might have happened?

    Hi Alexdecuenca,

    The issue can’t be replicated on our end. Can you please share step-by-step instructions to generate the issue or a screenshot/ screencast if possible so we can check and help you to fix the issue.

    Regards,
    sumit

Viewing 3 replies - 1 through 3 (of 3 total)
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