Error updating plugin

  • Resolved zurdac

    (@zurdac)


    3 years, 4 months ago

    Hello!

    I’m updating a website that has been 5 years without anybody touching it. It had some plugins related to WPML (multilingual CMS 3.1.5, string translation 2.0.5 and translation management 1.9.4). It looks like these plugins hasn’t been updating properly like the other plugins that were already on the website before I touched it.

    Because these plugins were creating issues with the shop (because of being an old version, I supposed), I’ve deactivated them for the moment, while looking how to update them. I’ve tried to update it manually, uploading the plugin “WooCommerce Multilingual”, but when I activated it, all the WPML showed a warning about being an inactivated version. Then, if I click on it, it sends me to the page of WPML to buy it.

    The plugin was working just fine before, and I only deactivated them because of the issue they were causing on the shop. Half the categories didn’t show properly on the URL, and it seems to be an issue related to this plugins being too old (even if they didn’t show any warning about needing an update or anything).

    Is it any way to solve this issue? Thank you so much.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @zurdac,

    Please take a look at this:
    https://wpml.org/errata/updating-wpml-in-a-secure-way-from-a-very-old-version/

    You’ll need to create a ticket in the WPML support forum so we can assist you there:
    https://wpml.org/forums/forum/english-support/

    The issue is not related specifically to WooCommerce Multilingual but mainly to the core plugin.

    You will need a valid license to update and also the license holder user account to post a question there.

    I hope this helps.

    Kind regards,

    Otto

    Thread Starter zurdac

    (@zurdac)

    It does for sure! Thank you for your superfast answer, Otto.

    Because I wasn’t who started this website and the person decided (not sure why) to use their personal information to get the different plugins and themes and whatever need the website at first, I don’t know if I have a valid licence or where to get it. What I have is access to the FTP, where I can look the archives of the plugins.
    so
    I’m not like the best touching that type of archives, so before opening anything, is it there any possibility that I can find the number of the licence in them?

    I hope you have a nice day.

    Hi,

    The license is attached to the WPML account. And from the account you can register sites (the number of sites you can register depends on your license).

    As far as I can tell the site is not registered now.

    The license owner can register the site under his account or he transfer the license renewal to his client:
    https://wpml.org/purchase/transferring-account-renewals-to-your-clients/

    (if his license is still valid)

    So, I think you will have to get in touch with that person or get a new license for the site.

    Kind regards,

    Otto

    Thread Starter zurdac

    (@zurdac)

    It’s ok, I had to ask. Thank you so much for your kind answers.

    Topic resolved.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Error updating plugin’ is closed to new replies.