error updating NextGen gallery plugin

  • Resolved cece101

    (@cece101)


    8 years ago

    Hello. Trying to update NextGEN Gallery from Version 2.0.66.37 to 2.2.1. I also have NextGEN Plus which is up to date at Version 1.1.3. When trying to update nextgen gallery I get an error:

    “Could not create directory.”

    The website is https://www.jdesciose.com

    Any ideas on what to do? Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor photocrati

    (@photocrati)

    @cece101 – I suspect a file and/or folder permissions given the version you are trying to update from, please check to insure your files and folders within the /wp-content/ folder are correctly inheriting its default file and folder permissions (0644 and 0755 respectively or their equivalents).

    Thanks!

    – Cais.

    Thread Starter cece101

    (@cece101)

    Thanks! Anyway I can get a bit of help checking on this. Can I email you directly?

    Thread Starter cece101

    (@cece101)

    so I checked and all folders are 0755 and all files are 0644. Any other possible reason?

    Plugin Contributor photocrati

    (@photocrati)

    @cece101 – Please send us a Bug Report (https://imagely.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site.

    Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible.

    Thanks!

    – Cais.

    Thread Starter cece101

    (@cece101)

    Thanks! I now have a fatal error and can’t access website:

    Fatal error: Call to undefined method C_Component_Registry::is_module_loaded() in /home/jdesc3/public_html/wp-content/plugins/nextgen-gallery-plus/ngg-plus.php on line 146

    I just reported the bug with good detailed info for you. can you please take a look asap as my website is now down and I don’t have access to wp-admin

    Plugin Contributor photocrati

    (@photocrati)

    @cece101 – Thanks for the additional updates although I believe we are moving forward through your Bug Report conversation to start resolving the issues you are seeing.

    – Cais.

Viewing 6 replies - 1 through 6 (of 6 total)
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