Error updating from 4.9.11 to 5.2.3

  • I created my database copy and downloaded all the archives, as usual. Also updated all the plugins before updating WordPress. After everything is set up and click on “Update version” I get the following error:

    Not able to copy the following file.: wordpress/wp-includes/rest-api/endpoints/class-wp-rest-users-controller.php

    Failed install

    Can you help me? why this happen?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Sajjad Hussain

    (@sajjadhussain2509)

    Hello,
    I came across your problem statement. And you are facing a problem with update WordPress to the latest version.
    It might be several Issue. But right now let me know do you have any cache plugin install?
    If yes
    Then just
    Deactivate and try once.
    It may be helpful. Let me know in both cases.

    Best Luck

    Thread Starter Patricia Busquets

    (@pattt21)

    Hi!

    Yes, I deactivated WP Rocket and when I try to update again, I get now another error… “Impossile to copy the following file: wordpress/wp-includes/js/mediaelement/mediaelement-and-player.js”

    I will leave that plugin deactivated but how can i solve it?

    Thanks!

    Sajjad Hussain

    (@sajjadhussain2509)

    Hello Patricia,

    It’s okay let’s try another method. Can you switch your theme to the Twenty nineteen? check it. If work or not in both cases let me know.
    Best of luck.

    Thread Starter Patricia Busquets

    (@pattt21)

    I deleted a Child Theme that was creating some issues. I don’t have the twenty nineteen theme. but now I’m getting a different error wordpress/wp-includes/js/media-views.js

    It says the same about this file, that can’t be copied.

    Sajjad Hussain

    (@sajjadhussain2509)

    Can you switch to any default WordPress theme? and try once update again

    Thread Starter Patricia Busquets

    (@pattt21)

    Hi, I did what you suggested, activated the twenty nineteen theme, clicked on “update now” and I got the following error:
    The following file can not be copied: wordpress/wp-includes/js/plupload/moxie.js
    Failed Installation

    After this, I reactivated my previous theme, try to update wordpress again and got the exact same error…

    ??

Viewing 6 replies - 1 through 6 (of 6 total)
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