Error updating database!

  • Resolved last water

    (@mosheaflalo)


    2 days, 9 hours ago

    The plugin doesn’t update the database and asks me to run the update now.
    When I click run, the plugin doesn’t update! It shows a wordpress error!
    “There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.”

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Elementor Team

    (@ricav)

    Hi @mosheaflalo,

    Based on my experience with this type of issue, it is often caused by insufficient server resources. I recommend reaching out to your hosting provider and informing them about the situation. They can review the server error logs to identify the root cause of the issue. Additionally, you may want to request an increase in the website’s memory limits to ensure smoother performance.

    Kind regards,

    Thread Starter last water

    (@mosheaflalo)

    This is not the first time that I update, but this is the first time that the fault reads!
    She hasn’t been before.
    Maybe it’s related to your latest updates?

    Plugin Support Elementor Team

    (@ricav)

    Hi @mosheaflalo,

    Thank you for reaching out.

    We understand your concern, and while it’s possible the issue could be related to recent updates, we’re unable to pinpoint the exact cause from our side. This may involve server-specific configurations or conflicts.

    We recommend reaching out to your hosting provider for further investigation. They can check server logs and settings to identify what might be causing the issue. If you’re using Elementor Pro, you also have the option to open a support ticket through your Elementor account for more in-depth assistance.

    Let us know if there’s anything else we can assist you with.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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