Error “undefined” on checkout

  • Resolved realpower

    (@realpower)


    4 months, 3 weeks ago

    Hi

    if I select Paypal as a payment method in the checkout and proceed with the order without checking the checkbox to accept the terms and conditions of sale, the “undefined” error appears instead of displaying a specific error. This creates a lot of confusion for users who often cannot understand why they cannot continue with the order. The error graphic is not the typical woocommerce graphic (red background) but a simple word as highlighted in this screenshot: https://supermagneticshop.com/wp-content/uploads/2024/07/errore-paypal.png

    This only happens if I select a PayPal payment method. Can you please check?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @realpower

    Thanks for reaching out to us, we’re here to help.

    Could you please check if the issue on your checkout page persists after disabling the Pay Later messaging?

    Let us know the outcome – we look forward to hearing from you.

    Kind regards,
    Krystian

    Thread Starter realpower

    (@realpower)

    I tried, the problem persists.

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @realpower

    We’d like you to check if the issue also occurs in a vanilla environment. Please disable all plugins except for WooCommerce and PayPal Payments, and see if the problem persists.

    If the issue disappears, re-enable each plugin one by one to identify which one is causing the problem, and let us know your findings.

    Looking forward to your response.

    Kind regards,
    Krystian

    Thread Starter realpower

    (@realpower)

    Hi,

    thank you, I carried out the tests, I found that the problem only occurs if the “Multi-Step Checkout for WooCommerce (Pro)” plugin is active.

    I wrote to the plugin developers to ask for verification. I will write to you again if necessary.

Viewing 4 replies - 1 through 4 (of 4 total)
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